Company: Maqta Gateway- Abu Dhabi Ports Group- United Arab Emirates
Company Description: Established in 2016, Maqta Gateway® LLC (MG) is a wholly-owned subsidiary of Abu Dhabi Ports Group (ADPG), the master developer of ports and industrial zones in Abu Dhabi, UAE. MG is the technological arm that offers 700+ digital services for Trade, facilitates the exchange of goods and movement of people, and contributes to the sustainable development of Abu Dhabi.
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Digital Process Automation Solution
 Nomination Title: Abu Dhabi Ports Group: Advanced Trade Logistics Platform (ATLP)
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
Advanced Trade Logistics Platform (ATLP) is an advanced platform for paperless trade across Abu Dhabi’s trading touchpoints. It is the official trade Single Window developed and operated in early 2021 by Maqta Gateway® LLC, a wholly-owned subsidiary of Abu Dhabi Ports Group (ADPG), the master developer of ports and industrial zones in Abu Dhabi- UAE. In 2020, His Highness Sheikh Khalid bin Mohamed bin Zayed Al Nahyan inaugurated the Single Window of Trade: ATLP, based on the mandate by the Executive Council to move forward with development under the supervision of the Department of Economic Development. In 2021, ATLP started collaborating with Etihad, Abu Dhabi Airports, Abu Dhabi Customs, Abu Dhabi Digital Authority and Manafth to introduce innovative air freight and land transportation services. Further integrations to facilitate trade and logistics services have been developed with over 30 UAE stakeholders.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 341 words used.
ATLP aspires to transform Abu Dhabi (AD) into a Trade and Logistics regional hub, support the "Made in UAE” branding and improve AD’s global presence. It aims to improve overall GDP contribution, increase AD’s national and global market share in Trade and Logistics, ease doing business, and improve trade facilitation measures and procedures. ATLP focuses on being the central point of contact of AD’s logistic network.
Benefits towards the region:
- Paperless customs: e-payment for customs duty, e-container loading list and electronic risk-based inspection, e-permit exchange etc.
- Connecting government and stakholders back-end systems for E-document exchange within trade community
- An integrated regional logistics platform with traders and logistics service providers for information exchange
Benefits for Customers:
- Easier Information access
- Improved efficiency and transaparency
- Lowering trade barriers
Benefits for Government and Service Providers:
- Less manpower required
- Improving service level and information quality
- Improved security
The Beginning was in 2014 when His Highness Sheikh Hazza Bin Zayed inaugurated Maqta Port Community System (PCS) project, named mPCS, making way for the optimization, unification and implementation of all Seaside processes in Khalifa Port. In 2016, the project quickly proved successful and expanded its services to all commercial AD ports. Maqta Gateway (MG) was then officially established as a wholly-owned subsidiary of ADPG. In 2018, MG became the first in the Middle East to achieve PCS-to-PCS integration and deploy the region's first blockchain solution (SILSAL) while also launching KIZAD Industrial Zones and COSCO terminal services to ease information flow. In 2019, MG worked toward customer convenience and facilitating business operations. MG launched sea freight declaration services with AD Customs, as well as the innovative digital marketplace for logistics (MARGO) and ZonesCorp Industrial Zones Services.
With an investment of +AED300 million (+USD80 million), ATLP facilitates the exchange of goods and ensures smooth transport and logistics operations via sea, air and land, and contributes to the sustainable development of AD with centeralization and real-time information at any time- even via mobile. ATLP covers +700 primary services and is integrated internationally with China, Belgium, Spain, Jordan, India and Saudi Arabia.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 219 words used.
ATLP is expected to increase Abu Dhabi's non-oil GDP by almost 5% and trade exports by 15% (AED 8.4 billion). ATLP offers several Added Value Innovations: MANARA Mobile App, SILSAL blockchain, Business Intelligence, Smart Container Data Centre, and mUnity Vaccine tracking platform. ATLP offers state-of-the-art Service Centers providing the omnichannel experience for customers and stakeholders in proximity and nurturing the 'community'– both by geography and product.
ATLP has the below impact:
- 99% digital services adoption rate
- +50m transactions
- 677k man-days of work saved
- 17m physical visits reduction for customers (90% overall reduction)
- 127k tones of CO2 Emission reduction
- $845 million cost savings for stakeholders and customers
- 45% improvement in staff efficiency
- 64% reduction in delivery time
- 85% of customers said that system reduces the cost of operations
- 80% of the customers said that the system saves time to clear cargo
- 85% customer satisfaction level
- 80% implemented customer suggestions
- AED 142 Billion increase in Imports
- AED 111 Billion increase in Exports
- AED 127 Billion impact on GDP
- 107,000 Jobs
- 900,000 saved hours yearly, for Sea Cargo Shipping services
- 150,000 saved hours yearly, for Inspection & Clearance
- 100,000 saved hours yearly, for Air Cargo Shipping Services
Regarding the laudatory product, service reviews and customer testimonials, you can refer to the supporting document (Detailed presentation of ATLP).
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 72 words used.
- Official website: Advanced trade and logistics platform | ATLP (https://www.atlp.ae/en/)
- Detailed presentation: It tells our success story in action
- Few of the laundatory products that originated from ATLP are:
- Airfreight services
- Digital Delivery Order
- General Cargo Appointment
- Declaration services
- Digital Employee Services
- Worker Residential cities
- Abu Dhabi Export Gateway integration
- ATLP Service Centers
- AD Pay Integration
- Some of the reviews from the end users of the system (as Attachement)
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