Digital Dubai - Best Business/Government App

Company: Digital Dubai - Dubai - UAE
Company Description: Collaborating with private sector and government partners, Smart Dubai is the government office charged with facilitating Dubai’s citywide smart transformation, to empower, deliver and promote an efficient, seamless, safe and impactful city experience for residents and visitors.
Nomination Category: Mobile Site & App Categories
Nomination Sub Category: Business/Government

Nomination Title: DubaiNow

Date this app or site was first published: DubaiNow was first published in 2016

DubaiNow is an application that was created to help achieve H.H. Sheikh Mohammed Bin Rashid Al Maktoom’s vision to make Dubai the happiest city on earth. One way to make the citizens and residents happy is simplifying all government services and offering them at everyone’s fingertips. And that is exactly what we did in DubaiNow. Over the past five years we have combined over 130 services from many different government entities, covering different life aspects, and put them into one app. You can apply to sponsor your family, you can pay your utilities and your fines, you can browse your children’s vaccination plan, you can even pay for your fuel and many more, all on the one app, the DubaiNow App.

The app not only puts all these services on one platform, it also simplifies the interaction with these services. The services are added on one integration layer that makes it easy to connect them together, so citizens would deal with a service and not an entity.

It also uses one unified verified login (through UAE Pass), one unified payment gateway (through DubaiPay) and allows you to personalize the app to only see the services that matter to you.

Provide the applicable creative and production credits for this entry:

DubaiNow leverages the best of tech to bring to life a solution that makes people’s lives easier:

-transformed entity-centric services to customer-centric ones from 30+ entities with a harmonized UX
-is implemented by agile development techniques and design thinking for customer’s needs and expectations. Broad stakeholders were involved for co-creating flexible accelerated urban services
-entailed an unprecedented whole-of-government approach with teams collaborating beyond agency boundaries
-has implemented a secure single authentication and single digital payment solution for all 130+ services in 30+ entities
-was developed with a unique “services framework” with reusable common components
-includes a “Happiness Meter” to engage users and gauge happiness for prompt and continuous service improvements
-is designed as an interoperable plug-and-play solution using APIs, data exchange methods, and service support mechanisms