Company: ENERJISA ENERJI, Istanbul, Turkey
Nomination Submitted by: Business Awards Consulting
Company Description: Enerjisa Enerji operates as Turkey's leading electricity company in electricity distribution, retail sales and customer solutions business lines. The company, with its more than 11 thousand employees, reaches a population of 21.9 million in 14 provinces in 3 operating regions and serves 10.3 million customers, which constitutes 22% of the electricity retail sales market.
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Work Management Platform
 Nomination Title: Enerjisa AA+ Project
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
The AA+ project is designed and launched in 2021
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 350 words used.
Enerjisa's Administrative Affairs department was operating in 14 provinces and managed from multiple locations with service points and transaction centers with a structure with high error-prone, difficult to manage, and high operational effort. Many business lines controlled their processes with different software/interfaces, while bearing high costs. In order to manage this whole structure effectively and efficiently and to follow all AA processes, Enerjisa gathered all administrative work processes under a single screen, AA+(Administrative Affairs Plus) application.
With the AA+ transition, Enerjisa AA Team gained the ability to make operational interventions quickly with systematic and standard processes, and attained a digital structure where operational effort is reduced by accessing data easily and in a minimum time.
AA+ combines all processes as fleet, security, cleaning, budget, cafeteria, personnel service, travel accommodation, facility management, building rental, communication and outsource personnel management on a single screen.
-to reach the data in the minimum time,
-acceleration of operational interventions,
-reduced reporting times,
-strengthening data-based decision mechanisms and
-provided a more systematic working environment.
In addition to these, the AA+ application has reduced the operational effort as Enerjisa administrative staff carry out their work with minimum error.
With AA+, Data security has been increased by ensuring information confidentiality by collecting employee data in a single location. Occupational Health and Safety measures have been increased with a single control mechanism in the field of occupational health and safety, and by performing inspections on a single screen.
By transferring permits, complaints, suggestions, personnel data and similar documentation and approval process to digital, storage costs are reduced and sustainable development is benefited by getting rid of paper waste.
Operational excellence has been increased by reducing decision, intervention and reporting times, improving Poke-Yoke practice and strengthening control mechanisms.
By accessing information accurately and quickly, corporate memory has been strengthened by storing data on a single environment, business capacity traceability has been improved by making the analyzes of the works performed in multiple locations faster and easier with a single application, and with the reduction of administrative turnaround and processing times, Internal and the satisfaction of external customers has been increased.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 349 words used.
With AA+ Enerjisa,
-Enerjisa transferred 2,000,000 transactions per year to the digital environment, saving 438,000 papers and preventing 6 trees from being cut down every year.
-Decision times of 120.000 operations are decreased, 14,400,000 TL saving has been achieved in addition to the time efficiency achieved in this direction.
-With the reduced response time, implementation time was saved in more than 80,000 transactions, and the financial impact of this was reflected as a savings of 9,600,000 TL.
-Based on reports provided by accessing multiple data through a single application, the financial impact of 2,000 reports was TL 1,800,000.
-Poke-Yoke practice has been improved, Control mechanisms have been strengthened.
Thanks to the Enerjisa AA+ platform, in addition to a cost savings of approximately 27 million TL in total, contribution to the climate crisis with paperless transactions, employee productivity by allowing the employee to allocate time for more qualified work, and domestic and foreign customer satisfaction with the speed and ease gained in transactions. When evaluated with the Return on Investment (ROI) approach, Enerjisa AA+ has provided a great return on the investment made even in its first 2 years.
In line with all the improvements made with AA+, internal and external customer satisfaction also increased with the activation of the processes of internal and external customers touched by AA Team, and this increase was reflected in the Internal Customer Satisfaction Survey scores as an increase of 8%.
The efficiency and effectiveness achieved in the works under the responsibility of AA Team have also improved the service offered to customers, and this has been reflected in Enerjisa customer satisfaction with all service development projects. Enerjisa in 2021 in customer satisfaction level measured in real time at 60 service points NPS(Net Promoter Score) showed a record increase of 12 points, while the monthly quantitative Customer Satisfaction Survey score (CSAT) increased by 3%.
According to Enerjisa Brand Awareness Research in 2021, first remembered brand awareness score increased from 22% to 72%, and the spontaneous awareness score increased from 47% to 94%.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 49 words used.
Apx1- Presentation: Enerjisa AA+ Platform Details
You can find summary information about the processes and content of the Enerjisa AA+ platform in this presentation.
Apx2- Video: AA+ Screen Usage Demo
You can find usage examples of AA+ Document/cargo tracking and cleaning controls in this video.
Apx3- Website: Enerjisa WebSite
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