Company: Globe Telecom, Inc.
Company Description: Globe Telecom, Inc. is recognized as the Philippines’ leading provider of full-service telecommunications. It currently has over 8,200 employees and caters to over 86 million mobile subscribers from individual clients, small and medium businesses, and corporate and enterprise clients. Its products and services range from mobile, fixed, broadband, data connectivity, to managed services.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Telecommunications - Large
 Nomination Title: Globe Telecom, Inc.
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2020, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 200 words used.
Globe Telecom, Inc. is the leading provider of full-service telecommunications in the Philippines. It serves over 86 million subscribers across a suite of products and services, including mobile, fixed, broadband, data connectivity, internet, and managed services. In 2015, after emerging as a challenger brand, Globe solidified itself as the number one telco in the country under Ernest Cu’s leadership. It then underwent a massive transformation to move beyond its flagship telco business and become a fully-digital solutions platform. Today, Globe continues to expand its ecosystem through the following life-enabling services and subsidiaries that have empowered and spurred the digital lifestyle of Filipinos:
- GCash, Globe’s undisputed e-wallet with over 51 million users
- 917Ventures, largest corporate builder in the Philippines solving everyday problems;
- Asticom, Globe’s shared service provider that boosted economy recovery efforts and provided jobs to 4,500 people;
- Kickstart, capital arm of Globe supporting early-stage startups with $255 million in assets;
- KonsultaMD, 24/7 telehealth service with over 1 million members; and
- AdSpark, award-winning ad agency with over PHP1.2 billion revenue;
After pioneering 5G in the Philippines, it has now logged over 1.62 million mobile devices and expanded its coverage in Europe, the first for a Philippine telco.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2020 that you wish to bring to the judges' attention (up to 250 words):
Total 248 words used.
Since 2020, Globe has created a powerful digital solutions suite and achieved milestones that spurred the growth of the economy:
- Expanded Globe’s digital ecosystem making it the leading digital solutions provider;
- Created a powerful data backbone by expanding 5G coverage in the country and to Europe;
- Strengthened its commitment to the United Nations Sustainable Development Goals; and
- Supported economic recovery and financial inclusion through Philippines' largest mobile e-wallet, GCash.
Globe made sure to put customers and employees first by providing a holistic COVID-19 response:
- Launched Truth In Action, an information drive campaign to address vaccine hesitancy and support national recovery;
- Delivered critical aid to 10,000+ families affected by the super typhoon during Omicron variant’s surge; and
- Relaunched free and unlimited GoWiFi to hospitals nationwide for frontliners and patients.
To ensure we cater to the needs of our employees during the pandemic, we introduced programs and initiatives under the #AlagangGlobe campaign:
- DUDE (Digital Usher for Disasters and Emergencies), chatbot that check-ins daily to monitor the health of Globe's 8,200+ employees;
- EVA (Employee Virtual Assistant), chatbot that answers all HR-related inquires and provides an option to raise tickets;
- Newton 2.0, provides seamless digital learning and development;
- Etiqa, provided improved medical coverage;
- Hopechat, counseling service to prioritize employee’s mental health;
Other programs, which boosted employee engagement rating to 93%:
- The Good Vibes Club, online talk show that fosters a community among employees;
- Thursdays By the Desk and Meeting Etiquette helps avoid meeting fatigue and encourage productive desk times.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 246 words used.
Anchored to its purpose to treat people right, even in the midst of the biggest unforeseen crises, Globe managed and adapted to the changing times by expanding its portfolio of healthtech, adtech, edutech, and e-commerce businesses to support the national recovery and economic growth of the Philippines. Globe provided innovative solutions to empower the digital lifestyle of Filipinos by pioneering the 5G network in the country, which achieved a record-high of 1.62 million users in 2021, making this a 26x increase in its monthly data traffic for its 5G network and signifying a 300% ownership growth. To further expand, it became the first Filipino telco to provide 5G roaming services in Europe. Its mobile e-wallet, GCash, fueled financial inclusion in the country catering to 48 million users and 4.5 million merchants, making it the lone Philippine tech service to attain a double unicorn status. In 2021, GCash tripled its gross transactions with a total of 3.8 trillion and achieved profitability ahead of its 3-year target. In its efforts to keep employees engaged, Globe achieved an Employee Engagement of 93% at the 2020 iSpeak Survey from Willis Towers Watson, making this the highest rating in five years. Globe is recognized as the only Filipino company to be part of the WTW High Performing Organizations. The digital and internet services offered by the company have enabled personal and social fulfillment and brought a shared value not only to its customers but also to its employees.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 227 words used.
The company’s commitment to innovation and excellence has led to it achieving numerous recognitions from various award-giving bodies. This manifests that we are taking the right steps toward fulfilling our Purpose of creating a Globe of Good: From 2020 to 2021, it received recognition from the following:
- The Ethical Boardroom
- Inaugural SAP Best Run Awards 2021
- PR Awards Asia
- International Finance Awards (IFA)
- ASEAN Corporate Governance Scorecard Golden Arrow Awards by the Institute of Corporate Directors
- Asia Corporate Excellence & Sustainability Awards (ACES)
- Stevie Awards for Great Employers
- Asia-Pacific Stevie Awards
- Alpha Southeast Asia Magazine 10th Annual Poll Institutional Investor Corporate Awards
- ASEAN Corporate Governance Scorecard (ACGS)
- Asia Communication Awards 2020
- Asia-Pacific Stevie Awards
- Cloudera Data Impact Awards
- Corporate Governance Asia - 10th Asian Excellence Award
- Frost & Sullivan Asia Pacific Best Practices Awards
- Stevie Award in the 2020 International Business Awards
- 2020 International Finance Awards
- 55th Anvil Awards
- Workplace Customer Success Awards
Globe has made it to the FTSE4Good Index Series for the fifth consecutive year, and received an “A” rating from MSCI ESG, which proves its commitment to Environmental, Social, and Governance (ESG) practices to help shape society’s sustainable future. For a full list of Globe’s achievements and initiatives, Globe’s Integrated Report for 2021 can be accessed through this link: https://www.globe.com.ph/content/dam/globe/brie/AboutUs/sustainability/integrated-report/Globe-2021-Integrated-Report.pdf. The company’s website is: https://www.globe.com.ph/
| Attachments/Videos/Links: |
|---|
|
