Total 200 words used.
The pandemic sped digital transformation within companies, and Globe Telecom was no exception.
In the haste to digitize processes, employees in the 4,046-strong company ended up dealing with as many as 22 different internal apps – all independently developed by various departments – scrambling to adapt to the new normal. This resulted in increased workload, lack of integration, and data accuracy issues, which created a disconnected employee experience. To streamline, employees reverted to using the app that's most familiar to them – Quest.
Quest started as an award-winning corporate app that simplified training. Eventually, its system has been developed and re-designed to house the functions of all external applications and operate as a centralized hub. Because of its diverse functionality, featuring virtual tours, customized learning modules, coaching, and proficiency monitoring, it's being used by 100% of employees and accessed by 76-80% of users every 30 minutes. With its versatility, it boosted the learning module completion rate from 86% to 97% and lifted coaching activities to 88% from 60% in the previous year. Quest answered the demand for a holistic management solution. Its realization helped Globe’s employees engage, develop and perform, which led to a seamless onboarding to offboarding experience.
Nomination Title: Quest – Employee Experience Super App
