Company: IBM, Armonk, NY, USA
Company Description: IBM is a values-based enterprise of individuals who create & apply technology to make the world work better. Today, more than 400,000 IBM employees around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people succeed on a smarter planet.
Nomination Category: Mobile Site & App Categories
Nomination Sub Category: Best User Experience
 Nomination Title: Re-imagining a Legacy Process with Billing & Invoicing Application (B&I App)
- Date this app or site was first released:
Production launched in February of 2020.
- Briefly describe this mobile site or app’s objectives and how it has met those objectives (up to 200 words). If applicable, include here the platforms your app supports:
Total 188 words used.
The Billing & Invoicing (B&I) Application is an integrated, all-in-one solution for managing, communicating, and performing Billing and Invoicing activities. Previously, systems were siloed, requiring manual processing of sensitive billing data involving multiple handoffs and validations. The risk of issuing incorrect invoices and the time taken to complete invoicing negatively impacted revenue collection. The B&I Application re-imagines and automates the legacy process, transforming a slow, antiquated, highly manual process into an integrated, efficient self-service model. Now, Project Managers (PMs) in IBM Quote-to-Cash (Q2C) Operations enjoy a simplified end-to-end experience, using historical and real time data to augment decision-making and show powerful insights in real time.
Benefits:
- 90% Reduction in Cycle Time. No additional hand-offs to release straightforward billings.
- 80% of Billing Support Function Activities Automated. Support only for exceptional handling cases.
- 24,000 Hours Saved. Manual data re-entry eliminated, data validation reduced through embedded controls.
- Easily scalable. Components for future enhancements built within platform.
- Efficiency Throughout Entire Process. Hand-offs, wait time effectively eliminated.
- Employee Empowerment. Eliminating PMs’ dependency on other functions.
- Enhanced Customer Experience. Transforming and streamlining the process significantly improved user experience for IBMers and our clients.
- Provide the applicable creative and production credits for this entry:
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