Keysight Technologies - Best New Software Development Solution

Company: Keysight Technologies, Santa Rosa, CA., USA
Entry Submitted By: Lumina Communications
Company Description: Keysight is a leading technology company that helps its engineering, enterprise and service provider customers accelerate innovation to connect and secure the world.
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Software Development Solution

Nomination Title: Eggplant

If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released: New Release: February 2021

In June 2020, Keysight acquired Eggplant, the digital automation intelligence specialist to create an innovative force in the automated software test market across the physical and protocol layers and into the application layers. The acquisition enabled bi-directional leverage of measurement technologies between both companies, resulting in increased solution differentiation in the expanded offering.

In February 2021, Keysight released the Eggplant Digital Automation Intelligence (DAI) platform to enable organizations to automate the testing of high-speed applications which optimizes the delivery and quality of digital products. The platform provides an AI-assisted approach to test automation that helps customers to create products that are user-friendly, deliver at DevOps speed, test the full customer experience, test ANY technology, and predict the quantified impact of new product versions on the user before release. https: //www.eggplantsoftware.com/digital-automation-intelligence

The DAI platform serves customers across several industries, including:

Retail: DAI utilizes real user data to augment and guide testing strategies, enabling continuous tracking of real customer insights by non-intrusively tracking users’ movements through a website or application. Using AI and machine learning, Eggplant can identify the most important journeys as they relate to business outcomes and automate the creation and execution of tests tailored to these most valuable journeys. The platform-agnostic approach means retailers can avail of these benefits across all devices and systems where they operate.

Healthcare: Eggplant makes it significantly easier for the various business users involved in healthcare testing and verification, including claims specialists, nurses, and technology vendors, to draw on AI-driven automation to ensure better quality software without incurring additional time or resources. The platform’s intelligent test scheduling seamlessly combines automated exploratory testing and fixed regression packs, ensuring comprehensive test coverage of the entire range of potential user journeys.

Aerospace and Defense: Given the mission-critical nature of technology in the Aerospace and Defense sector, the ability to quickly deploy and scale AI-driven automation is essential. DAI’s new single user interface further simplifies complex processes, allowing aerospace and defense companies to dramatically improve how they test and easily drill into testing details within the same environment.

Eggplant draws on industry trends and a digital-first approach with modern testing and methodology to drive internal user experience and enterprise workflow.

As such, Eggplant’s success is reliant upon testing the quality of the digital experience. Through hyperautomation and drawing on advanced AI, Eggplant takes a modern approach to revolutionize software and application testing, enabling Eggplant to:

-Evolve beyond the pass/fail mentality and instead experience technology from the users’ perspective
-Use image analysis to see the screen as it appears to customers
-Automate workflows that provide strong coverage of the user experience while also testing system performance and functionality

This sounds good in theory, but today’s population consists of various demographics, profiles and levels of technical savvy. Eggplant draws on advances in AI to create synthetic users for each customer persona. From there, it’s easy to drill into the data to see where key business outcomes are being missed as a result of technology factors. For example:

-Are older generations struggling to navigate a complicated checkout page?
-Are slow load times irritating digitally savvy millennials?

Obtaining this insight is one piece of the puzzle. Automating the testing for it on an ongoing basis is the other. Through the power of hyperautomation, Eggplant can ensure they are delivering the right digital experience for every customer, every time.

As critical as the customer experience is, Eggplant also considers the operating challenges that exist on the backend, including customers working across a range of systems, applications and programs.

Eggplant’s auto-generator capabilities enable customers to auto-generate test scripts and protocols to speed up software, API integrations, end-to-end, user interface, browser testing, applications and more, to create efficiencies for the organization.

Through these efforts, Eggplant is proud to report strong customer reviews as seen on Gartner Peer Insights:

https: //www.gartner.com/reviews/market/software-test-automation/vendor/eggplant/product/egg-plant/review/view/1279008

https: //www.gartner.com/reviews/market/software-test-automation/vendor/eggplant/product/egg-plant/review/view/1296301

Businesses all over the world are using Eggplant's software test automation solution to reduce time-to-market, increase productivity and deliver better results. To see how Eggplant works in real-time, visit our Reimagine Software Test Automation with Eggplant video on YouTube.https: //www.youtube.com/watch?v=o_dHWmNM7fs

Watch our inspiring business case study video with Nathan on YouTube. Nathan uses specialist hardware with specific protocols that help him connect to this desktop, however accessing his phone was a different story with swipe and scroll and rotation to take into account – Eggplant has helped him overcome this barrier. https: //www.youtube.com/watch?v=Te6kddLDjrM

What better way to learn about our product and our impression than from our customers? Learn more in our What Our Customers Say video on YouTube. https: //www.youtube.com/watch?v=9SpnG3rax4M