Company: Ooredoo
Nomination Submitted by: FTI Consulting
Company Description: Ooredoo is an international communications company operating across the Middle East, North Africa and Southeast Asia. Serving consumers and businesses in 10 countries, Ooredoo delivers the leading data experience through a broad range of content and services via its advanced, data-centric mobile and fixed networks.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Most Innovative Tech Company of the Year - More Than 2,500 Employees
 Nomination Title: Ooredoo Group
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2020, OR written answers to the questions for this category? (Choose one):
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 190 words used.
Ooredoo Group is an international communications company operating across 10 countries in the Middle East, North Africa and Southeast Asia. It delivers leading data experience through a broad range of content and services via its advanced, data-centric mobile and fixed networks. Ooredoo generated revenues of QAR 30 billion as of 31 December 2021. Its shares are listed on the Qatar Stock Exchange and the Abu Dhabi Securities Exchange.
In 2018, Ooredoo pioneered commercial 5G launch in its home market Qatar. Today, it leads commercial 5G adoption and use-cases, providing 5G services in Qatar, Kuwait, Oman, Indonesia and the Maldives. Ooredoo serves to support customers in their day-to-day and businesses, delivering transformative impact across its global footprint. As of 2021, it has a 121-million strong customer base and employs over 15,000 people across the world. Ooredoo’s vision is to ‘Enrich people’s digital lives’, working to exceed the needs and expectations of consumer, business and governmental customers across its markets by delivering superior products, services, and customer experiences in the Digital Age. Its Group values – Caring, Connecting, and Challenging – extend across all Operating Companies, guiding every initiative and interaction.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2020 that you wish to bring to the judges' attention (up to 250 words):
Total 249 words used.
Business Support Systems innovation
In 2021, Ooredoo Group selected Ericsson as its next-generation digital transformation partner for Business Support Systems (BSS) solutions. Part of a five-year group frame agreement, the latest BSS solutions were deployed across several Ooredoo Group operating companies. The deployment equips Ooredoo with a new set of capabilities across its business operations in the customer, product, revenue and service management domains. The solutions will serve any type of customer or partner, network technology or chargeable event. For example, Ooredoo leveraged the Digital Monetization Platform, a convergent charging and billing solution, to monetize all network technologies (including 5G), all business models and all customer types. The platform facilitates Ooredoo’s digital transformation by enabling convergence, providing cost efficiency. These solutions drove innovations which boosted customer satisfaction through shortened time-to-market for new Ooredoo customer offerings, more flexibility and increased efficiency.
Business strategy
In 2021 Ooredoo executed a strategic shift towards an asset-light financial model, which unlocked significant capital and sharpened its focus on delivering outstanding digital services to customers. It prioritized assets which enables it to deliver superior customer experience and shareholder value and reviewed opportunities to divest other non-core assets as appropriate. It also drove shareholder value through in-market consolidations. Examples:
- Sale and leaseback agreement of more than 4,200 telecommunications towers valued at USD750 million with Edgepoint Indonesia
- Successful merger of two giant telcos in Indonesia – Indosat Ooredoo and CK Hutchison, leveraging strong synergies to create a competitive number two operator in Indonesia (Indosat Ooredoo Hutchison)
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 251 words used. If the word count is more than 25 words over the limit, please deduct one (1) point from your score.
International recognition and brand value
As a result of its innovative practices and exceptional performance of its operating companies, Ooredoo Group was ranked 25th in ‘The Middle East’s Top 100 Companies 2020’ by Forbes magazine. Additionally, Ooredoo was identified by the prestigious Brand Finance report and ranked in the top two most powerful brands in Qatar. In 2022 it ranked Top 50 among Brand Finance’ Top Global Telecommunications brands. It's brand value increased 6% y-o-y to USD 3.412 billion from 2021 to 2022. In 2022, Ooredoo was selected by FIFA and the relevant committee as the official global connectivity services provider for FIFA World Cup 2022.
Strong financials Ooredoo’s digital strategy and business transformation programme delivered solid results in 2021, driving revenue, customer and EBITDA growth.
- Revenue increased by 4% year-on-year to QAR 29.9 billion in 2021 (FY 2020: QAR 28.9 billion)
- Excluding FX impact, revenue increased by 7%.
- Group EBITDA was QAR 13.1 billion (FY 2020: QAR 12.1 billion), driven by growth in Indonesia, Kuwait and Algeria.
- Maintained a healthy EBITDA margin 44% (FY 2020: 42%)
- Consolidated customer base exceeded 121 million with strong performances in Indonesia, Oman, Algeria and Iraq
- Free cash flow – the anchor metric for its groupwide transformation programme – reached QAR 8.2 billion, up 30% from 2020.
- Q1 2022 net profit increased 241% to USD181 million, due to improved operational performances across all the Opcos and fewer forex losses in Myanmar. Excluding FX impact net profit increased by 48%.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 12 words used.
Homepage: https://www.ooredoo.com/en/
Ooredoo annual report: https://www.ooredoo.com/2021-annual-report/
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