Roads and Transportation Authority, Dubai, United Arab Emirates: Roads and Transports Authority Digital Signature Solution

Essay of up to 650 words

Total 610 words used.

Why Digital Signature Not Electronic Signature? A digital signature is an electronic form of a signature that uses to authenticate the identity of the sender of a message or the signer of a document, so the digital signature provides more security than the traditional electronic signature and Legally Recognized globally.

RTA Digital Signature Solution

• RTA Digital signature solution has been implemented to comply with the UAE national identity and up to the Dubai Electronic Security center (DESC) high security standards by implementing the integration with UAEPASS for authentication and sealing the signature with UAEpass signing certificate using the global criteria’s and standards.

• RTA digital signature solution is not only a signing solution, it is a full solution to manage the processes of signing and securing the organization important documents, reducing the costs, automating the repetitive tasks and allowing exchanging the documents securely online to external partners.

RTA Digital Signature Security features and benefits

1. Signatory identification with Emirate ID/UAE Pass using face verification.
2. Signing the documents with secure governmental signing certificate.
3. Build trusted relationships using verifiable documents via the system.
4. Provides securely repository for important organization documents in one solution.
5. Detailed and Secured Logging solution.
6. LTV functionality enabler and Data integrity proofed.
7. Document signing validity.
8. Global acceptance and legally compliance.

RTA Digital Signature Solution pioneering

1. Achieved Dubai Government 100% paperless seal in 2021.
2. Won the 7th Global Business Outlook Awards in 2021
3. Leader to implement the integration between RTA digital signature system and UAEPAss signing digital certificate.

Main functionalities for the RTA digital Signature

• Easily defines the flow of actions, deadlines and responsibilities for signatories, recipients and other participants of the Signing workflow.
• Allow some stakeholders to sign the document in parallel where applicable in order to avoid delays.
• Organize and categorize documents in folders hierarchies and manage who can view or edit, Label files.
• Instant overview on documents that are pending for sign off and completed ones.
• Manage documents’ expirations and visibility.
• Ensure integrity and authenticity of documents.
• Leverage powerful online content verification service to build trusted business relationships.
• Integrate the solution with other supported solutions to reduce business operational cost
• Digitally signed documents are securely sealed and cannot be tampered with crucial for building trust among signatories.
• Customer services enhancements for the signing experiences.

More functionalities as:

• Templates: Create reusable Signing templates.
• Secure sharing: Share the documents safely with users with keeping records of the flow.
• Reminders & Notifications: Send reminders and notifications from the system to control and expedite the signing process.
• Powerful search: Provide power search engine to retrieve pre-signed or on process documents. 
• Mobile ready: Mobile compatible to provide more channels to sign the document.
• Audit Trail: Sequential detailed recording for the history signing transactions in the system
• Wacom compatible: Simple way to sign documents

RTA Adaptability and scalability Plan

Initially the solution scope was only contracts documentations, and now RTA vision is to expand the solution to cover all correspondences and all type of documentations.

key challenges faced while implementing the Project

1. The integration mechanism with UAE Pass for authentication and signing, by a collaboration between two government entities, the IT Teams created a secured solution.
2. On premise setup of the solution on a high availability and secured environments, this was resolve by security assessment for the environments.
3. Adopted agile methods to complete the project within the Timeline limitation.
4. Managed to keep the project on track during a crisis (either COVID or others), by prioritizing the task and phasing the project.

Future milestones within the project

1. Emphasize outcomes and measure benefits.
2. Identify areas of improvements and Continue the solution improvements by capturing insights and feedback from users by surveys and other tools.
3. Identify lessons learned.

Total 144 words used.

1. A digital signature is an electronic form of signature used to authenticate the identity of a message sender or the signer of a document.
2. It is a full solution to manage the signing process and ensure security of the organization’s documents and allow exchanging documents online with external stakeholders.
3. System compliance with the UAE national identity and up to the Dubai Electronic Security Center (DESC) high security standards by implementing the integration with UAEPASS for authentication.
4. Achieved Dubai’s paperless objective by ensuring 100% paperless seal in 2021.
5. Won the 7th Global Business Outlook Awards in 2021
6. The first to implement the integration between RTA digital signature system and UAEPASS signing digital certificate.
7. Boosting efficiency through reducing time needed to sign the contracts from 45 days to 14 days.
8. RTA’s future vision is to expand the solution to cover all type of documentations and correspondences.