Tata Consultancy Services - Best New Work Management Platform

Company: Tata Consultancy Services, Mumbai
Company Description: Tata Consultancy Services is an Indian multinational information technology services and consulting company
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Work Management Platform

Nomination Title: TCS Prime Work

If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released: Latest Version of the product was launced on 1st MArch 2021

The benefits of holistically integrating fragmented value-streams in a meaningful manner while making sure agility is maintained within organisations have been well established. But to pull it off is easier said than done, especially in the context of large organizations like TCS which has more than 1000+ customer catered by 448K+ in 46 countries. The answer to this is “TCS Prime Work” which is a platform that empowers decentralised decision-making, hyper-personalisation at multiple levels, enables pre-emptive risk mitigation, and influences positive-behavioural change.

Some-differentiating-features:

Hyper-integration-to-provide-seamless-experiences
-The solution is fed by master data which integrates all data and process sub-systems across the organization contextually. Holistic processes like design thinking are integrated with product start-up boards to ensure that the best possible solution to a problem is recognized.
-Abstractions that are relevant to the most used processes in the organization have been templatized – CI/CD-pipelines, Scrum, SAFe models, audit-flows, budgeting, etc.
-Integration with enterprise event management and collaboration tools (also available on mobile) allows employees to create and participate in events contextual to processes.

Hyper-customization- to-accommodate-diverse-applications
-With code-less configurability, all business processes can be onboarded onto-the-platform directly from the UI, thus improving-turn-around-time.
-System of workspace+boards+business-entities can scale infinitely to accommodate diverse use-cases, definitions and compositions.
-Customized agile templates for every domain makes it easy to transform legacy processes into frictionless workflows that embrace agility in spirit
-Validation-framework allows users to embed-checks, balances, and calculate derived-indicators at different-abstractions

Democratizing-knowledge-availability
-The platform works hard to catalogue and contextualize knowledge so that not only is it available for all to access, but is also pushed to the right places at the right time to extract maximum gains
-Existing and new knowledge is catalogued and tagged via a graph based, ML powered Subject-area-manager(SAM)
-A matching-engine connects knowledge to the context based on explicit or implicit user demand(recurring-issues, pre-empted-risks)
-Platform measures employee performance via-a-unique 28-parameter matrix and nudges people with appropriate-insights and information to achieve-sustainable goals

Smart-Analytics
The platform effectively utilizes smart-analytics and dashboards to create outcome-centric reports personalized to specific requirements from data-generated via contextual elements thereby simplifying and standardizing-governance which was traditionally manual.

The product was universally applauded in achieving its objectives by teams from diverse domains and geographies within TCS. With adoption growing at break-neck speed across multiple platforms (Web | Mobile | Windows app) it has facilitated 1500+ TCS teams embrace agility in spirit in a short period of time. Following are a few stats collected from the field to drive the point through –

Shift to Agile Way of Working
-2,300+ Sprints, 6500 Releases completed by 13k+ active users in 1500+ projects across 8 geographies in 12 months

Pervasive and Mobile First Approach
-Prime Mobile App (4.3 rating) | CSI 93% | NPS 9/10

Automated smart governance
-4.5k people strong unit within TCS has been auditing and deploying 100% of their changes via PRIME Work. This has helped automate and streamline an activity that used to happen primarily over mail and subsequently reduced ~40% in effort and ~30% in turnaround time
-Turn-around times for 90% of code audits (architecture review, security review) were reduced by a minimum of 40% and a maximum of 60% without significant change in the involved third-party tool ecosystem
-Product quality metrics indicate a reduction of defects in production by at least 33%

OUTCOME BASED STATISTICS
-Process turnaround time reported to reduce by 30%
-Development efforts for product teams reported to be reduced by 40%
-Product quality metrics indicate a reduction of defects in production by at least 33%

Testimonial:

The integration of problem-solving methods is so complete that the process is invisible to the user and yet seems to achieve all desired outcomes. And to achieve all thiswithout the need for any process or method specific training imparted to the users is something we couldn’t have even optimistically expected from any platform. Almost makes the necessity to run a CoE established to evangelize Design Thinking best practices in the organization obsolete. Great job team!– Design Thinking and Solutioning Center of Excellence