Company: Telkom Indonesia, Jakarta - Indonesia
Company Description: PT Telkom Indonesia (Persero) Tbk (Telkom) is a state-owned information and communications technology enterprise and telecommunications network in Indonesia. The Government of Indonesia is the majority shareholder with 52.09 percent shares while the remaining 47.91 percent shares belong to public shareholders
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Other
 Nomination Title: Mangoesky Space : The True Digital Enable
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
A video of up to five (5) minutes
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
Video Essay : https://drive.google.com/file/d/1XqYr7lt3essapOhgLvxhjaT7n_j8JwBW/view?usp=sharing
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
Mangoesky Space is a new innovation of the existing product Mangoesky, with a release month in June 2022
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 330 words used.
Mangoesky Space is an unlimited broadband internet access service that utilizes satellite technology. It is designed to provide reliable internet solutions for customers who do not have access to internet connectivity through cables, fiber optics, or mobile LTE. Mangoesky Space is suitable for consumer, residential, SME (Small Medium Enterprise), enterprise, and government customers.
Features
Mangoesky Space offers the following key features:
- Bandwidth up to 10 Mbps
- Available package variants with Ku-band and C-band frequencies
- Available for both purchase and rental schemes
- FUP can be enjoyed 24/7
- Free filtering feature for YouTube and social media if registered at the beginning
- Free nighttime quota promotion from 22:00 to 06:00 local time
- Available digital touchpoints through the mymangoesky application and Telkomsat website
Functions and Benefits
Mangoesky Space provides the following functions and benefits:
- Satellite Communication
- Data Transmission
- Internet Provision
- Emergency Communication Support
Benefits for BUMN
Mangoesky Space can benefit the Ministry of State-Owned Enterprises (BUMN) in the following ways:
- Digital Transformation: Mangoesky Space can assist the Ministry of BUMN in implementing digital transformation by providing the latest technological solutions.
- Service Optimization: Through Mangoesky Space innovation, the Ministry of BUMN can improve the quality and efficiency of the services they provide to the public and customers.
- Enhanced Collaboration: Mangoesky Space can facilitate collaboration among entities under the Ministry of BUMN, both BUMNs and external partners.
- Data and Information Security: Mangoesky Space innovation can provide robust security solutions to protect the BUMN's critical data and information
- Data Analytics and Decision-making: By leveraging Mangoesky Space, the Ministry of BUMN can harness advanced data analytics to gain better insights into various aspects of their business
- Improved Operational Efficiency: Mangoesky Space innovation can assist the Ministry of BUMN in automating business processes, reducing reliance on time-consuming manual processes, and enhancing overall operational efficiency. This can result in cost savings, increased productivity, and more effective resource utilization.
- Stakeholder Engagement: Mangoesky Space can provide a platform for active stakeholder engagement, including customers, business partners, and the general public.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 337 words used.
In response to various challenges in the digital transformation process, Telkomsat addresses these challenges by innovating the development of new solutions in digital connectivity. This innovation comes in the form of the Mangoesky service, which offers Unlimited FUP data concept and incorporates various new values to provide benefits to multiple stakeholders. To facilitate categorization among Mangoesky services, this new solution is named Mangoesky Space.
Telkomsat identifies two major aspects that can become potential business opportunities in this innovation: sales volume potential and revenue potential. Sales volume potential refers to the market size obtained from various data.
According to the Indonesian Minister of Finance, there are sectors that are not yet connected to the internet, such as 84.000 Village Offices and 10.000 Community Health Centers. In the education/school sector, there are approximately 42.159 schools that are not yet connected to the internet. The revenue potential will be derived from the existing market size. The pricing for Mangoesky Space is set at a minimum of Rp. 3,750,000 per month. Telkomsat aims to achieve a revenue target of Rp. 549,630,802,292 by the end of 2026.
Regarding the unlimited FUP lajudata feature, Telkomsat can explore other potential opportunities. The most relevant potential is related to building an IoT/ICT ecosystem, which can be elaborated as follows:
- Addition of CPE devices (router, mesh wifi, online fingerprint, SD WAN, etc)
- Bundling of smart education services (e-library, teaching materials, etc)
- Bundling of smart village services
- Bundling of e-health center services
Prompt handling of critical reception by Telkomsat's Helpdesk, in accordance with predefined SLAs (Service Level Agreements):
- Quick Response Time: ensures a swift response to critical reception
- Predefined SLAs: has established predefined SLAs that outline the maximum acceptable timeframes for addressing critical reception
- Efficient Ticketing System: employs an efficient ticketing system
- Expert Support Team: is staffed by a team of knowledgeable and skilled professionals
- Continuous Monitoring: continually monitors the network infrastructure
- Regular Reporting and Communication: provides regular reporting and communication to customers
- Escalation Procedures: has well-defined escalation procedures.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 72 words used.
Video Essay : https://drive.google.com/file/d/1XqYr7lt3essapOhgLvxhjaT7n_j8JwBW/view?usp=sharing
File Presentation : https://drive.google.com/file/d/17qZTV0JslEp_X4C78V08WIWnF4ZUv89z/view?usp=sharing
Video Product Knowledge : https://drive.google.com/file/d/1pZcURqB7rp96V29U3PV3BW7WHE6GYZzj/view?usp=sharing
Video Product Demonstration : https://drive.google.com/file/d/1F_C2ki55_wyg-B0px2NYl903u-cKHL36/view?usp=sharing
Video Testimony : https://drive.google.com/file/d/1OI47vCtJGzHPCigdDcACI_KhCryFa-zH/view?usp=sharing
File Resume : https://drive.google.com/file/d/13OI2DBvbvrS6NFJmDZaILDSIY3gSGQKr/view?usp=sharing
File Essay : https://drive.google.com/file/d/1IEvUYK5lTgIV29p8moDKw0UKaQk2DJR9/view?usp=sharing
News Link : https://drive.google.com/file/d/1HabJS2p9HWD-ppvhgRrmM9imTT5WM7e9/view?usp=sharing
Award List : https://drive.google.com/file/d/1JxwCyH7O8U8W7j2PTmzBr6HsFkuIcMUm/view?usp=sharing
Supporting File : https://drive.google.com/file/d/1UTURV6_x3Wwb4xxUTmQoUOHLYqZ8Kop-/view?usp=sharing
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