Eastern Communications - Best New Cloud Platform

Company: Eastern Communications
Entry Submitted By: ComCo Southeast Asia
Company Description: Eastern Communications is a connectivity solutions company providing an extensive portfolio of services that include Internet, Data, Voice, and Managed Services. They are the first communications service provider in the Philippines, when it was commissioned by the Spanish government to provide the country’s first telegraphic services.
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Cloud Platform

Nomination Title: Fostering business efficiency through Eastern Communications’ Eastern Cloud

If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:

Eastern Communications’ Eastern Cloud was officially launched in 2019 and continuously expanded in 2020.

As one of the premier telecommunications companies in the Philippines, Eastern Communications has been committed to not only providing businesses with a portfolio of dependable and affordable products but also being the partner of enterprises when it comes to achieving their goals. Living up to its “High-Tech” brand promise, the company aims to deliver innovative products to its clients, hence introducing Eastern Cloud in the market.

Eastern Cloud is one of the most customizable cloud platforms in the market. It gives customers the power to provide processing, storage, networks, and other fundamental computing resources that businesses need. Using the latest and secured cloud computing technology, Eastern’s state-of-the-art cloud platform enables creativity, productivity, and collaboration on-demand where you need it, when you need it.

Eastern has been offering the service pre-pandemic and has continuously educated businesses to embrace cloud technology because of the flexibility and efficiency it has to offer. 94% of Philippine businesses view cloud-based IT solutions as an important factor in mitigating the impact of the pandemic, according to the Alibaba Cloud-commissioned survey “The Role of Cloud in Asia and Confidence in Asian Innovation.”

For the past years, Eastern has been committed to widening the knowledge of businesses on Cloud and help them take advantage of the growth opportunities. To provide a more reliable cloud service, Eastern partnered with a large network of Managed Service Providers globally. It also boasts of a low latency level, offering an optimized network with minimal delay despite the high volume of data.

Eastern Cloud promises business agility as resources can be accessed as needed, which is imperative to business continuity during the pandemic. It’s also beneficial for companies that are cutting costs and adopting OPEX mode of operations. The service allows employees to manage workflows better with easier communication and team collaboration while accessing data files from one common place, wherever they are. With data securely stored in a virtual space, Eastern Cloud helps companies to save. Overhead costs for hardware and IT support staff are reduced, as troubleshooting in case of software malfunction is managed by Eastern Communications.

The launch of Eastern Cloud received a positive response from the market and Eastern’s continued awareness and education drive during the pandemic also helped increase the marketability of the product. Eastern’s webinar series called “E-Huddle” was a great channel for the company to generate leads and inquiries from the attending clients who want to adopt cloud technology and thrive amidst the crisis.

As of December 2020, Eastern reported 94% revenue growth among contracted Eastern Cloud subscriptions vs. January 2020. Meanwhile, its online transactions garnered a 95% revenue increase by December 2020 vs. January 2020.

Overall, Eastern’s customer base grew by 7% in 2020 despite the pandemic.

TESTIMONIALS:

Gian Carlo Andrade, IT Manager-Network & Infrastructure, AMMEX ISUPPORT WORLDWIDE - “We've been with Eastern for over two years now and I've come to know their support to be very reliable and responsive. They are always available and are easy to work with.”

Rui Wang, ISP Manager, Feiyun Cloudtech Corporation - “Eastern Telecommunication helps our company a lot. As a business we can't stop assisting our clients even the Philippines is facing such pandemic and since we have to continue the business. Thereliable and fast assistance of Eastern with the help of Account Manager is highly appreciated.”

Rodney Teopengco, CEO and Founder, T2G Network Innovations, Inc. - “They are one of those trusted partners that shares with us a joint-mission to deliver the best service our customers deserve by bringing value to the products and services we provide, and consistently putting their interests in front of our own.”