Nutrisystem - Front-Line Customer Service Professional of the Year

Company: Nutrisystem
Company Description: Nutrisystem® is a leading provider of health and wellness and weight management products. The company has helped millions of people lose weight for nearly 50 years. Nutrisystem plans feature a menu of more than 150 delicious, nutritious and on-trend meals and snacks. For more information, go to nutrisystem.com.
Nomination Category: Customer Service & Call Center Awards Individual Categories
Nomination Sub Category: Front-Line Customer Service Professional of the Year - Other Service Industries

Nomination Title: Dawn B

Having joined Nutrisystem in 2009, Dawn B has been helping customers on their weight loss journeys for more than a decade. In 2019, Dawn took on a new role on the Nutrisystem Online Support and Counseling Team, which fueled her passion for helping customers even more. In this new role, Dawn is responsible for answering customer emails, chatting with customers online, responding to company and program reviews and handling escalations. Dawn thrives in this type of environment and has been instrumental in the team’s overall success. Also, she is skillful in handling calls with care and efficiency and motivated to do right by the customer, which makes her an incredible and deserving candidate for this award.

Handling Escalations with Ease:As a veteran of Nutrisystem, Dawn has seen and heard it all when it comes to customer complaints and obstacles. Her expertise makes her extremely successful at handling calls, emails or chats that require escalation and the management team comments how she does so with ease and very few questions. Her confidence, knowledge, kindness and compassion for the customer are shown during each and every one of her interactions. She simply will not give up until the customer is pleased.

Teamwork:Dawn is a true team player. She is always willing to lend an extra hand to make sure the team is covered. Dawn is a positive influence among her peers and is always willing to help others looking for assistance on customer questions.

Quotes from Dawn’s Managers:“Dawn is a beacon to our customers on their weight lose journey.Her passion and commitment to supporting them on their weight loss journey is amazing and we are thankful she is a key member of the team.”

“It is hard to find employees that care THIS much about our customers. Dawn consistently goes above and beyond for our customers in all of her interactions with them. Whenever there is a difficult situation to be handled, I can rest easy knowing that Dawn will handle it to the best of her ability and won’t escalate the situation further.”

“Dawn has been a member of our coaching team for over 10 years and she never wavers on her commitment and CARE for our customers! She truly wants to see each and ever customer she interacts with succeed with their weight loss journey. Dawn will go above and beyond for our customers and that demonstrates her love for what we do out Nutrisystem.”

Customer Comments/Kudos:

-Dawn was great! She grasped my problem immediately and took the necessary steps to resolve it.
-Dawn was wonderful and assisted me 110% on my issue which is why I continue to remain a Nutrisystem member.