Telkom Indonesia, Jakarta, Indonesia: LISA: One-Stop Learning Ecosystem Platform

Company: Telkom Indonesia, Jakarta
Company Description: PT Telkom Indonesia (Persero) Tbk (Telkom) is a state-owned information and communications technology enterprise and telecommunications network in Indonesia. The Government of Indonesia is the majority shareholder with 52.09 percent shares while the remaining 47.91 percent shares belong to public shareholders
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Corporate Learning/Workforce Development Solution
2022 Stevie Winner Nomination Title: LISA: One-Stop Learning Ecosystem Platform
  1. Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
    A video of up to five (5) minutes
  2. If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.

    Links of Materials:

    1. Video Presentation :https://drive.google.com/file/d/1Zud8a0-ffSESTgWSwcZC-n7J5c9UdXtG/view?usp=sharing

    2. Presentation :https://drive.google.com/file/d/1-fCv9sNWf87tP8sFerOPNIhvMi-gtK4g/view?usp=sharing

    3. Essay :https://drive.google.com/file/d/1jKWpojENXgg1ZxFcn2PL-KEYGVZNT-VJ/view?usp=sharing

    4. Video Product Knowledge :https://drive.google.com/file/d/1DtBdzPdUmnnU23MhCpR-zQTR9YhbMOKW/view?usp=sharing

    5. Video Customer Testimony :https://drive.google.com/file/d/162YYXuaPvULWSmdcu8E5HdA-VYI0enkQ/view?usp=sharing

    6. News Links Compilation Document :https://drive.google.com/file/d/1n_f8gLDqfRDBsLXYWMF5pbX-F1dRchZp/view?usp=sharing

  3. If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:

    April 2020

  4. If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):

    Total 242 words used.

    We present the innovation of Corporate Learning Management System 2.0, called Learning Management System Infomedia (LISA). Which is a comprehensive and integrated end-to-end process, with learning pathway, social learning, collaborative, experiential learning & formal learning, gamification. LISA with the adoption of AI technology for chatbot, make recommendation development program that is suitable for each employee. 

    LISA Key Features:
    1. Cloud Based
    2. Content Management System
    3. Custom Learning Path
    4. Rating, Feedback & Discussion Forum
    5. Analytics & Reporting
    6. 70-20-10 Learning Model Adoption
    7. AI Technology Adoption

    LISA Key Benefits:
    1. Organize learning content in one location.
    2. Easily track “Learner” progress and performance
    3. Reducing Learning and Development costs.
    4. Reducing the time of the Learning and Development process.
    5. Extend learning courses quickly and easily.

    LISA are different from those on the market, where the market is more towards formal learning one-way approach, we are developing towards social & experiential learning. This follows the concept of learning effectiveness from (Michael Lombardo & Robert Eichinger), namely 10% formal learning, 20% social learning, and 70% experiential learning.

    LISA  make 3 transformations, such as : 

    1. Operational Transformation; seamless business process, faster delivery, easily update data.
    2. Employees Experience Transformation; they can learn with flexible time, free location and time.
    3. Business Model Transformation; Ecosystem-Based (Instructor, learner, corporate institution, content provider) with One-Stop Integrated Learning (Formal, Social, Experiential Learning) and as a marketplace with payment gateway integration to make better user experience.

  5. If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):

    Total 195 words used.

    LISA has been successfully implemented in 132 companies in multi-industry (government, telecommunication, healthcare, oil & gas, banking, and many more) with 17.445 trainees. LISA’s innovation is the creation of PT Infomedia Nusantara, have great impact at least for 3 stakeholders :

    1. Learner; personalized learning, flexible time and place, easy access material.
    2. Infomedia cost savings of 72% or Rp. 7.4 Billion/year, 200% increase trainer productivity, more effective delivery processes up to 50%, and increasing new business revenue potential of Rp. 34 Billion.

    3. Client of Infomedia; manual administration reduces up to 50%, efficiency cost development up to 45%, and increase employee productivity in average 39%.

    The expectation with existence LISA is to increase the competitiveness of the Indonesian nation to become a global player by learning & succeeding in the Society 5.0 era. LISA is expected to compete with other brand Learning Management systems, which have a Competitive Advantage. This innovation also supports the achievement of the Infomedia program to achieve "Mastering Digital BPO Capability," to Strengthen CRM Market Dominant & Accelerate SSO Market Penetration.

    Video testimonial from customer can be accessed at the following link : 
    https://drive.google.com/file/d/162YYXuaPvULWSmdcu8E5HdA-VYI0enkQ/view?usp=sharing

  6. You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):

    Total 28 words used.

    News can be accessed at the following link : 

    1. https://fe.uin-malang.ac.id/fe-uin-malang-hadirkan-infomedia-mengajar-bagi-mahasiswa/
    2. https://www.republika.co.id/berita/r10cc5423/universitas-bsi-lakukan-mou-dengan-pt-infomedia-nusantara#:~:text=Infomedia%20mengajar%20merupakan%20bentuk%20kontribusi
    3. https://www.infomedia.co.id/infomedia-aplikasikan-shared-service-perum-jasa-tirta-ii/?doing_wp_cron=1645339265.0734720230102539062500 
Attachments/Videos/Links:
LISA: One-Stop Learning Ecosystem Platform
PDF J35___LISA__One_Stop_Learning_Ecosystem_Platform___News_Linkdocx.pdf
PDF J35___LISA__One_Stop_Learning_Ecosystem_Platform___Essay.pdf
PDF J35___LISA__One_Stop_Learning_Ecosystem_Platform___Presentation.pdf
MP4 J35___LISA__One_Stop_Learning_Ecosystem_Platform___Customer_Testimony.mp4
MP4 J35___LISA__One_Stop_Learning_Ecosystem_Platform___Video_Essay_IBA.mp4