Company: Userful, San Ramon, CA
Company Description: Userful’s Visual Networking Platform empowers enterprise IT teams to centrally manage AV applications and services over the network—from control rooms to digital signage, corporate communications and retail. By leveraging network infrastructure, Software-as-a-Service (SaaS) and using only a commercially available PC or server, Userful delivers high performance, reliability and security.
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Platform as a Service
 Nomination Title: Userful's Software-Defined AV-over-IP Platform
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
It is the latest version of Userful’s AV-over-IP Platform, launched April 7, 2022, built on Userful’s Chronos video engine.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 337 words used.
Userful’s AV-over-IP Platform is a software-defined modernized service delivery platform that enables teams to deliver any visual application they might need dynamically, flexibly and nimbly. Userful’s platform delivers any data or content source to any screen or even any part of a screen anywhere in the world in real time—including individual displays, video walls and kiosks in offices; employees and customers’ desktops, and even to screens in people’s pockets—extending the reach of the platform and ensuring hyper-scalability for any applications deployed on it. Userful does all this with a hybrid solution for on-premise, data-centre or cloud architectures, harnessing commercially available off-the-shelf server hardware.
The Platform has the compute power to manage video processing at scale. The software gives users the ability to administer sources and direct the right visual information to the right audiences at the right time. It supports the mapping of endpoints to displays, is entirely network enabled, includes role-based access control, API for interconnect global management via cloud enabled tools, with virtualization of servers to enable the most flexible global deployment options and to support a workflow approach to visualization.
It improves usability of the solution for IT teams, because it leverages existing IT standards for network and computing technology, while allowing integration to the existing IT infrastructure.
Manageability of the platform is done centrally through a web-based interface, which can be accessed from anywhere in the world, allowing IT staff to centrally manage all their display infrastructure around the world from the HQ.
New capabilities have been added to the platform to extend its support for the enterprise IT, including: secured streaming (to enable operations to securely deliver critical operating information to branch/satellite facilities, remote workers, and anywhere that large distributed organizations need; native platform monitoring tools (to evaluate the system and network performance); native Zoom integration (currently in Beta) and a web app offering for enterprise streaming solutions to deliver operational information to any screen, including mobile devices, and allowing users to customize and personalize their experience, in order to maximize productivity.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 181 words used.
The initial sales of our product grew over 60 per cent last year on the back of our first platform. With this new update, as of April 7, 2022 for fiscal year (October 2021 to June 2022) our sales have reached $5.7M compared to $5.3 (October 2020 to June 2021).
More and more enterprise organizations worldwide have been adopting the Userful’s AV-over-IP Platform—including Papa John’s, Suffolk, Deloitte, SAP in Europe, Skoda / VW in India, Banco Santander and BBVA in Spain, Texas A&M, AT&T, Alberta Health Services and more. Based on the combination of both new customer, and also customers discovering that they can expand the ways that they're using this platform to new service offerings and more compute intensive video applications, we anticipate a 110 per cent ARR growth (both on unit volume and bookings).
Over the past year, we have received the G2 Leader and High Performer Badge Awards for fall,winter, spring and summer, respectively. G2 is the world’s largest tech marketplace where businesses can discover, review, and manage the technology they need to reach their potential.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 20 words used.
Alberta Health Servces case study: https://www.userful.com/pdf/alberta-health-services-case-study
Customer success/testimonials: https://userful.com/about/customer-success
Customer case studies: https://userful.com/case-studies
| Attachments/Videos/Links: |
|---|
|