Company: Wolters Kluwer Legal & Regulatory U.S., NY
Nomination Submitted by: Marino PR
Company Description: Wolters Kluwer is a global leader in professional information, software solutions, and services for the healthcare; tax and accounting; governance, risk and compliance; and legal and regulatory sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services.
Nomination Category: Product & Service Categories - Content & Content Technology Solutions
Nomination Sub Category: Legal Information Solution
 Nomination Title: Kluwer Arbitration: The world’s leading information-based solution for international arbitration
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
November 18, 2021
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 349 words used.
Kluwer Arbitration is the world’s leading information-based solution for international arbitration. It provides access to exclusive arbitration materials and a streamlined research experience that support legal professionals throughout the arbitration process end-to-end, from selecting the right arbitrator for the case to building a winning strategy.
Now days, clients don’t want to pay for research, they would like to pay for the ability to transform the research into a strategy that makes them win a case. With Kluwer Arbitration, legal professionals are supercharged with tools that empower them to get to the answers quickly so they could focus on the more strategic, high value tasks.
Kluwer Arbitration supports legal professionals with the most pressing and challenging issues relating to the arbitration process, such as selecting an arbitrator to best suit the case strategy. Recently developed tools provide data-driven information about arbitrators and their experience, drawn from a wide range of resources, to create as complete picture as possible. The information is extracted using machine learning supported by rigorous quality checks performed by arbitration experts to ensure high quality of the data. As another layer, the tools identify connections of arbitrators to uncover potential conflicts of interest. Together, these data-driven tools empower legal professionals to find, compare, or challenge arbitrators while minimizing involved risks and increasing predictability and efficacy of arbitrator appointments for the parties.
With 6,250+ data-driven profiles and relationships of 13,700+ arbitration professionals and experts, the tool provides customers with easy access to information that is typically confidential, saving time on research and replacing a cumbersome and incomplete process with a data backed up approach.
Each profile visualizes the information in a user-friendly manner, including pie charts and tables, and provides links to publications and awards associated with the arbitrator within Kluwer Arbitration database to gain a deeper understanding of the arbitrator’s views and approach in a seamless workflow.
Kluwer Arbitration is evolving with the customer’s need in mind to solve the main challenges in international arbitration, which is inaccessibility of data-backed information and time spent on research, providing a different, more efficient way to do things.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 326 words used.
Kluwer Arbitration has a global footprint with 94% penetration rate among the global law firms. A survey held in December 2021 shows that there is a high satisfaction (83%) among Kluwer Arbitration subscribers and that most of the respondents use the product on a weekly basis. Kluwer Arbitration has a 100% retention rate within global law firms, which also indicates customers’ satisfaction with the product.
Customer testimonials
“In today’s world, access to objective, data-driven information is ever more critical for transparency and understanding, yet it often remains a challenge to obtain such reliable data. The different tools developed by Wolters Kluwer are a timely and welcome contribution to enhance transparency in the field of international arbitration by allowing easy access to information that will help users make informed choices.” - Jan K. Schäfer, Partner at King & Spalding, Frankfurt, head of dispute resolution in Germany, and an arbitrator
“Kluwer Arbitration Practice Plus, including the ‘Practical Insights’ topical modules, is a ‘must-have’ tool. ‘Practical Insights’ are equally useful to arbitration novices in need of rapid introductions to complex topics, as it is to seasoned practitioners looking for reliable refreshers and actionable guidance on practical issues. The combination of short, practice-oriented commentaries written by established practitioners with cleverly-curated lists of key cases and publications allows users to expedite their research and strategic decision-making, while minimizing the risk of missing important information. The links to the broader Kluwer Arbitration catalogue built into Practice Plus allows users to make the best of Kluwer Arbitration.” - Remy Gerbay, Partner, Hughes Hubbard (Washington, D.C.)
“Kluwer Arbitration is an enormous database comprising some of the most influential doctrine as well as a high number of awards and jurisprudence from all around the world of international arbitration. It is, therefore, an important and valued asset to our practice and one that we use on a daily basis.” - Dr. Christine W. Konrad, Konrad & Partners
https://www.youtube.com/watch?v=BSgXvixgVAA
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 65 words used.
The attached include a press release announcing enhancements to the Arbitrator Tool and a new Relationship Assessment Tool within Kluwer Arbitration Practice Plus (KAPP), along with media coverage from industry blog Dewey B Strategic highlighting details of the announcement. Additionally, attached is a testimonial on the tool, two marketing videos outlining Kluwer Arbitration Practice Plus, and a link to Kluwer Arbitration’s Practice Plus landing page.
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