Company: Arise Virtual Solutions, Miramar, FL
Company Description: Arise connects Brands with the largest network of Gig-CX Service Partners. Innovations in dynamic scheduling deliver up to 200% intraday flex so Brands can be there for customers. Innovative virtual learning programs keep teams aware of customer needs to grow share of wallet. Service Partners deliver care that keeps Brands essential and growing.
Nomination Category: Sales Awards Achievement Categories
Nomination Sub Category: Remote Sales Innovation of the Year
 Nomination Title: Arise Virtual Solutions
- Outline the nominated achievement since July 1 2020 that you wish to bring to the judges' attention (up to 250 words):
Total 210 words used.
The Arise® Platform delivers sales and retention support services to some of the world’s largest Travel and Hospitality, Retail and eCommerce, Telecommunications, and Home Services Brands. Some of the achievements that Service Partners on the Arise® Platform have delivered since July 2020 are listed below.
As the cruise industry bounced back from pandemic restrictions, 2022 proved to be a very busy year for cruise clients, with The Arise® Platform creating opportunities for success, like:
• Earning an average of $4,400-$4,500 in revenue per booking, exceeding the goal of $4,000 per booking.
• An individual Service Partner setting the record in monthly bookings—over $1 million in one month!
• A tailored curriculum that boosted Service Partners’ close rates to 28-30%, nearly equal to the 30-32% close rate of the internal team.
• Provided customer service and room bookings for a cruise client providing housing for the World Cup!
In 2022, Black Friday and Cyber Monday proved to be stronger than forecast, and Arise’s Direct-to-Consumer teams stepped up big, including:
• Handling 17,648 calls on Cyber Monday, 29% over the locked forecast level with a 91% service level and 90% CSAT.
• Handling 193% of calls to forecast for a luxury retailer, maintaining a high level of satisfaction.
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 56 words used.
Case Study: Putting wind in cruise client’s “sales”: https://flex.arise.com/casestudies/CASESTUDY8-345V8-1373LK.html
Case Study: Cruise client sets sail to new success with innovative learning journeys: https://flex.arise.com/casestudies/casestudy8-copy-345V8-1466SF.html
Case Study: Major cruise client fuels post-pandemic revival with The Arise® Platform: https://flex.arise.com/casestudies/CASESTUDY2-345V8-1366LK.html
Revenge Travel 2021 - https://flex.arise.com/revengetravel
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the nominated achievement since July 1, 2020, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
- Briefly describe the nominated organization or individual: history and past performance (up to 200 words):
Total 200 words used.
Arise is the leader in Gig-CX management, helping Brands elevate customers to new heights. For nearly 30 years Arise has supported Brands in their quest to be there for customers, be aware of their needs, and be essential to their success. Using a virtual-first platform, Arise helps Brands address 25% more contacts per hour by connecting Brands with a network of 75,000+ gig-economy Service Partners who, through the flexibility of The Arise® Platform, are there for customers whenever they need support. By scheduling Service Partners in 30-minute intervals Arise can flex up to 200%, maximizing occupancy while reducing costs.
Through customized, interactive curriculum, Arise decreases Service Partner learning time up to 40% and increases speed to proficiency by up to 30%, helping Brands understand customers’ needs to expand share of wallet. With state-of-the-art performance management and engagement toolsets and an industry-leading CX Maturity Model, Arise ensures Service Partners are consistently ranked number one in quality to build enduring relationships that drive customer growth.
Arise’s proprietary technology offers the highest levels of security. Service Partners have no access to customer bank or credit card information. Our secure, scalable, work-from-home technology platform promotes up to 32% in total cost of ownership.
- Explain why the achievement you have highlighted is unique or significant. If possible compare the achievement to the performance of other players in your industry and/or to the nominee's past performance (up to 250 words):
Total 131 words used.
The past three years have been challenging for most Brands to say the least, and 2022, was no exception.
It’s possible that no industry was more impacted by the pandemic than the cruise industry, with hundreds of thousands of jobs being removed from the industry in 2020. Changes to vaccination requirements meant the industry came roaring back to life in 2022, returning to pre-pandemic capacity levels. With such a surge in demand, Arise’s flexible Gig-CX rose to the challenge, capturing sales and boosting revenue to help propel these cruise clients to financial success.
As an industry leader in Gig-CX, the Arise® Platform is uniquely suited to success, being able to flex up as need dictates and return to normal capacity levels. Seasonal changes, like Black Friday demands, are handled with ease.
| Attachments/Videos/Links: |
|---|
|
