IBM - Best New Version of a Business Intelligence Solution

Company: IBM, Armonk, NY
Company Description: IBM is a values-based enterprise of individuals who create & apply technology to make the world work better. Today, more than 400,000 IBM employees around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people succeed on a smarter planet.
Nomination Category: New Product & Service Awards Categories
Nomination Sub Category: Business Intelligence Solution – New Version

Nomination Title: AI Enabled Interactive On-Demand Dashboard

New version of the product – Interactive On-Demand Dashboard (IODD) in Enterprise Operations Tools Platform
Release Date: 28-Oct-2020

Interactive On-Demand Dashboard (IODD) is powered with Artificial Intelligence & Natural Language Processing (NLP), offers an incredible array of capability, stunning data visualizations, all in a platform with lightning-fast speed. This helps reduce data preparation time, avoids multiple hand-offs, enables faster data analysis. Dashboard is made user friendly and “self-driven” with better user experience.

Users can build their own views and reuse them in their day-today operations which can help improve their creative hours. IODD is the most powerful module in the EO Tools Platform suite enabling data analysis on fingertips. EO Tools Platform has been a signature sales dashboard, enabled with advanced analytics that offers interactive data analysis, Artificial Intelligence for prescriptive analytics helps to focus on needs to be prioritized.

Key features:

AI enabled visualization recommendation engine: Provides auto visualization recommendations that supports the data set of the analysis

Artificial Intelligence Analyst Assist (AIAA) Chatbot: Natural Language Processing (NLP) based chatbot interacts with users answering their questions, provides suggestions based on the user search queries

Multiple data sources enablement:
History / Weekly / Daily / Real-Time / Deal Movement / CX / IGF data sources
9 Quarters of data spanned across 26 weeks
Pipeline, Budget, Adjustments, PPA, Nodes, Product Grouping, Load, Trend data
BU specific dimensions including Deal Size

Drag & drop of data fields for visualization: Simplified user experience, with easy to search / select / drag the data fields into the visualization & filter area with single click

Custom Facts: Solutions the need of defining calculated facts for further analysis and deriving better insights

Saved Views: Facilitates the users to save their data analysis for future use; Avoids periodic redoing of data analysis

Customized date range deal movements: Helps track the movement of deals between a time-period effortlessly, thus aiding in taking appropriate actions

CSV Upload to search: Eases the search of specific set of opportunities from huge datasets

Excel export: Users can download their data analysis up to 50MB (up to 1M records) from IODD effortlessly

From the date of launch, Interactive On-Demand Dashboard is the most used feature on Enterprise Operations (EO) Tools Platform. IODD enables the users to have ready answers to their data questions without any technical knowledge on the data, thus increased the user adoption.

Cost Savings: Elimination of multiple hand-offs, increased productive hours by reusing the saved views, resulting in considerable annual savings of approximately 152,000 hours to IBM.

Performance: Processing more than 750 GB data (fetching +50,000 records) within 3 seconds. Supports 5,000 concurrent users without any data latency.

Productivity: Enabled the sales analysts to focus more on the sales analysis part rather than spending their time on providing the data to the sales leaders, at an estimate of 30% of analyst’s time.

Data Security: The data security between layers has been ensured using JWT authentication; JSON string generated plays the role of handshake between layers.

Usage statistics: IODD has been the most used feature on EO Tools Platform for its 5000+ users and has become an integral part of their day-to-day activities.

Reusability: Idea of reusability was always kept in mind which managed us to build the services globally assuring the reusability.

Easy Adoptability: Features like Drag & Drop, Filtration of data, Multiple data sources, State retention, Saved views, Data export to Excel & PDF has modalized the tool to be self-serve which in-turn allows users to get immediate answers, allowing for proactive action and decisions.

EO Tools Platform is an end-end solution for IBM Sales Enablement areas and with the IODD enablement, it has become an integral part of sales analytics for IBM. With proven AI based recommendations and excellent user experience Interactive On-Demand Dashboard remained as a unique solution for all the sales operations team.

Please see attached a short demonstration of the solution along with the comments by its user.