Company: Percepta
Company Description: Percepta was established as a joint venture more than 20 years ago between Ford Motor Company and TTEC, positioned at the intersection of two robust enterprises -- automotive and CX in the Business Process Outsourcing space.
Nomination Category: Solution Provider Awards Categories
Nomination Sub Category: Incentive, Rewards, or Recognition Provider of the Year
 Nomination Title: Percepta's Perci Perks
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 7 words used.
See attached file named: Percepta_Perci Perks_Stevie Awards
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2020 of the nominated organization, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
- Outline the organization's achievements since July 1 2020 that you wish to bring to the judges' attention (up to 250 words):
Total 246 words used.
Today, our global and mobile-friendly approach is easy, scalable, and inclusive – providing translated content to all our employees. Our centralized platform means consistency in experience, redemption, and financial tracking. With daily employee feeds from our HRIS, we make sure all employees are included. We manage all taxes on the backend, which is easy and compliant. We train leaders in the organization on the platform, giving them points to spend to build advocacy.
Initially, Perci Perks focused on values and performance. We defined our company values and the associated behaviors. We provided top-down training and socialization, enabling a consistent framework by which hundreds are recognized monthly. Newly added service awards, peer-to-peer and manager-to-peer capabilities allow for regular, consistent, and timely recognition. These events (and who’s participating) are easily viewable in the manager reporting console.
The Awardco platform tailors reward catalogs regionally, allowing our employees to have a fully customizable experience. This personal employee experience allows them to choose their rewards from many different options – shop on Amazon, our swag store, convert to gift cards, donate to their favorite charity, and more! Within the platform, Percepta can fund points to procure technical equipment or personalize home offices as we did during COVID. And - points never expire!
Perci Perks goes beyond traditional recognition. Each month team activities are sent out allowing teams to connect differently. For example, we did an activity where teams created team name, logo, and mission statement strengthening #Teamwork, a core company value.
- Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 193 words used.
Percepta was established as a joint venture more than 20 years ago between Ford Motor Company and TTEC, positioned at the intersection of two robust enterprises - automotive and CX.
Percepta's global rewards and recognition program, Perci Perks, powered by Awardco, is worthy of Incentive, Rewards, or Program of the Year. Let's look at the past to appreciate where our rewards and recognition program is today.
Reward programs are nothing new in the contact center space; it's business as usual. Historically, we had numerous recognition programs primarily focused on performance metrics and good attendance. These programs were led by local teams with little funding and were widely nuanced across our locations. Administrators faced logistical challenges like tracking, guessing what people wanted, and limited participation. For example, local admins might purchase gift cards, track them manually on a sheet of paper, then turn them in monthly to HR and finance.
The best R&R programs recognize values, behaviors, tenure, and performance, including those within the organization's driving strategy. Additionally, the program must be driven from the top down. We’ve created a sustainable and repeatable R&R program that enables a consistent and personalized global employee experience.
- Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 240 words used.
We launched fully virtual Perci Perks in September 2020, quicker than anticipated due to COVID.
In 2022, we created a consolidated employee file in our enterprise data warehouse. The feed pulls employee details (safely and securely) from multiple HRIS instances globally.
Our R&R program is robust; values, performance, peer-to-peer, manager-to-peer, birthday, and service recognition. We encourage and consolidate all local recognition into Perci Perks/Points as well.
Since the inception of Perci Perks, we have awarded more than $1.3 million points to employees, with a redemption rate of 83%, well above average for a company our size.
We’re a top-recognized user of Awardco – view our case study here.
One of the good things about this program is the ability to save your points and get something bigger and better. Awardco gives us the ability to have creative programs that reward everyone.
"I love having a rewards program that enables us to get points for different things, including birthdays, anniversaries, kudos, and more. I was able to save up and buy an Apple watch!” – Blaise Sanders
Percepta will continue to push the needle on best-in-class updates to Perci Perks!
What’s Next?
Memory Book - An all-new digital compilation of congratulations from team members and managers like Kudoboard.
Platform Inclusivity – Employees can choose a preferred name within Awardco that will display for all.
Health and Wellness - Enhanced programs with our employee's health and wellness front and center.
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