PPT Solutions - Customer Service or Call Center Consulting Practice of the Year

Company: PPT Solutions, Tulsa, OK
Company Description: Since 2013, PPT Solutions has served as a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions. Passionately delivering a broad range of contact center people, process and technology solutions through an extensive portfolio of Management Consulting, Managed Services and Cloud Solution Services capabilities.
Nomination Category: Solution Provider Awards Categories
Nomination Sub Category: Customer Service or Call Center Consulting Practice of the Year

Nomination Title: PPT Solutions

Since 2013, PPTSolutions has served as a premier provider of client-centric and performance-based Customer Experience and Contact Center Consulting Solutions for some of the world’s most admired brands. Whether partnering with a Fortune 50 company or an emerging business, we passionately deliver a broad range of people,process and technology solutions customized to increase customer advocacy, enhance revenue and optimize operational efficiency. With an extensive portfolio of Management Consulting, Managed Services and Cloud Solution Services capabilities, our clients rely on us for advanced insights, adaptive business processes and innovative growth strategies. Most importantly, we understand the complexities behind meeting customer expectations, achieving a competitive advantage and – not just getting things done – but driving performance and getting results. With decades of experience leading many of the world’s most customer-centric companies, we’ve navigated many of the same challenges they encounter every day. It’s this unique perspective that fuels a commitment beyond that of a traditional consultant relationship. Our culture is driven by a mission to pay our experience forward, ensuring our client’s success through innovative, proven and sustainable solutions, backed by a leadership team that understands how to bring a brand’s vision to life.

Outline the organization's achievements since July 1 2019 that you wish to bring to the judges' attention (up to 250 words):

Since our inception, PPT Solutions has consistently experienced exponential growth. In comparing 2018 revenue to 2019, we achieved a 46% year-over-year growth and an unprecedented 79% growth from 2019 to 2020. From the period of July 2019 to December 2020, we added ten new clients to our Consulting and Managed Services portfolio and an amazing 315 cloud-based technology implementations.

In March 2020 and with the impending threat of a global pandemic, we understood the need to act quickly to help companies shift their businesses and contact center workforce towards safe and health-conscious solutions. PPT Solutions made the decision to actively stand behind our “pay it forward” mission, inspiring us to create a rapid response program and waiving all assessment fees. The fee waiver was intended to provide impacted businesses the ability to immediately enable its employee and customer support operations to work from home safely, effectively and efficiently.

Key Achievements (Supporting documentation and links provided with entry)

-Executed a large-scale accelerated multi-geo customer support operations implementation and mid-engagement shift to a work-at-home model for a world-renowned streaming services provider
-Recognized by Inc. 5000 as one of America’s fastest-growing companies for three consecutive years
-Certified by Great Place to Work® for third consecutive year

-2020 MARCOM Award for Excellence in Thought-Leadership, Marketing and Communications: Recognized by the Association of Marketing and Communication Professionals (AMCP) as a thought-leader with the release of our “Customer Experience Effect Report Insight Series”
Volume 1: The Evolution of Contact Center Metrics
Volume 2: The Agent Experience

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):

In a report published by GEP, a Gartner Magic Quadrant leader of supply chain transformation, it’s predicted that the global pandemic would lead to $30 billion in lost revenue in the management consulting industry. Despite the unique challenges of this trying period, PPT Solutions remarkably thrived and continued its tremendous growth trajectory. Our ability to help our clients deliver amazing customer experiences, sustain their operations and enhance profitability during these turbulent times is a testament to our evolution as a premier customer experience and contact center solutions partner. We fully recognize that our organizational success and industry stature would not be possible without the dedication and passion of our employees and strategic partners.

Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):

The supporting materials reflect PPT Solutions’ achievements and differentiators as mentioned in the responses for questions 4and 5.

Case Study - Accelerated Large-Scale Contact Center Implementation
Case Study - Workforce Management Optimization
The CX Effect Report Insight Series Volumes 1 and 2
Press Release - PPT Solutions Recognized for Third Consecutive Year as One of America’s Fastest-Growing Companies by Inc. Magazine
Press Release - PPT Solutions Recognized as a Great Place to Work for a Third Consecutive Year
Press Release – PPT Solutions Waives COVID-19 Rapid Response Implementation Assessment Fees