PPT Solutions - Sales or Customer Service Solutions Technology Partner of the Year

Company: PPT Solutions, Tulsa, OK
Company Description: Since 2013, PPT Solutions has served as a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions. Passionately delivering a broad range of contact center people, process and technology solutions through an extensive portfolio of Management Consulting, Managed Services and Cloud Solution Services capabilities.
Nomination Category: Solution Provider Awards Categories
Nomination Sub Category: Sales or Customer Service Solutions Technology Partner of the Year

Nomination Title: PPT Solutions

Since 2013, PPT Solutions has served as a premier provider of client-centric and performance-based Customer Experience and Contact Center Consulting Solutions for some of the world’s most admired brands. Whether partnering with a Fortune 50 company or an emerging business, we passionately deliver a broad range of people, process and technology solutions customized to increase customer advocacy, enhance revenue and optimize operational efficiency. With an extensive portfolio of Management Consulting, Managed Services and Cloud Solution Services capabilities, our clients rely on us for advanced insights, adaptive business processes and innovative growth strategies. Most importantly, we understand the complexities behind meeting customer expectations, achieving a competitive advantage and – not just getting things done – but driving performance and getting results. With decades of experience leading many of the world’s most customer-centric companies, we’ve navigated many of the same challenges they encounter every day. It’s this unique perspective that fuels a commitment beyond that of a traditional consultant relationship. Our culture is driven by a mission to pay our experience forward, ensuring our client’s success through innovative, proven and sustainable solutions, backed by a leadership team that understands how to bring a brand’s vision to life.

Outline the organization's achievements since July 1 2019 that you wish to bring to the judges' attention (up to 250 words):

As a premier customer experience and contact center solutions provider, cloud-based technology implementations and migrations are a constant core capability we deliver to our clients. From third quarter of 2019 through the end of 2020 as we assisted companies with their COVID-19 response efforts, these capabilities were particularly instrumental in our growth. During this period, our team implemented an astonishing 315 contact center cloud solutions (CCaaS/UCaaS) across multiple verticals with an average engagement duration of only 39 days.

Unfortunately, the global pandemic brought about an urgent need to abruptly shift workforce environments from “brick and mortar” to work-at-home environments. PPT Solutions’ Cloud Solutions Services (CSS) team was able to seamlessly adapt and work with our clients to complete these cloud-based work-at-home technology transitions within an average of six days and CSAT scores of four (of a five-point scale system).

We understand the importance of highlighting our experience and the many advantages of cloud-based technology in the contact center with the overall focus on enhancing customer experiences. We share our knowledge and industry insights via original content including articles, white papers, videos and speaking engagements.

Some examples include:
White Paper - The Aging Premises-Based Ecosystem: Demystifying UCaaS and CCaaS Cloud Delivery Models
Article - COVID-19 Rapid Relief: Mitigating Workforce and Customer Experience Impacts Through Cloud Solutions
OpenTalk 2020 Virtual Event – Three Ways the Shift to Work-At-Home is Transforming Business Norms

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):

The PPT Solutions’ CSS team is group of industry-diverse and experienced individuals with extensive experience delivering innovative and value-driven call center, implementation and project management solutions and resources to our contact center clients. The team’s capabilities align well with our customer base of commercial businesses, as they typically do not have call center expertise and require operational assistance and guidance. When clients require post-implementation cloud technology add-ons, they often specifically request the same Implementation Consultant due to the previous experience and team’s deep contact center knowledge.

One aspect that makes PPT Solutions unique as a technology partner would be our Consulting and Managed Service offerings that are aligned with our CSS practice. These capabilities allow us to provide deeper insights related to the client’s Customer Experience and enable us to provide hands-on support following implementation with Managed Services. Using this holistic approach to understanding our client’s business goals and identifying a long-term success strategy, we are able to further drive CSAT improvements and CX optimization throughout go-forward management and client support.

Additionally, our proven ability to implement secure, reliable and sustainable cloud solutions has led to PPT Solutions being selected as the primary implementation partner for one of the largest CCaaS providers most recently recognized as a leader in Gartner’s Magic Quadrant.Not only are we the primary implementation partner, but we are the largest due to our ability to scale and deliver at a much more rapid rate than others within theimplementation partner network.

Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):

The supporting materials reflect PPT Solutions’ technology partnership achievements and differentiators

White Paper- The Aging Premises-Based Ecosystem: Demystifying UCaaS and CCaaS Cloud Delivery Models
Case Study - Improving Patient Experiences and Reducing Costs with Cloud-Enabled Technology
Case Study – Rapid Shift and Transition to Work-At-Home
Article - COVID-19 Rapid Relief: Mitigating Workforce and Customer Experience Impacts Through Cloud Solutions
OpenTalk 2020 Virtual Event – Three Ways the Shift to Work-At-Home is Transforming Business Norms
Press Release - PPT Solutions Recognized for Third Consecutive Year as One of America’s Fastest-Growing Companies by Inc. Magazine
Press Release - PPT Solutions Recognized as a Great Place to Work for a Third Consecutive Year