Sendoso - Sales or Customer Service Solutions Technology Partner of the Year

Company: Sendoso, San Francisco, CA USA
Company Description: Sendoso is a SaaS-based sending platform that empowers revenue-driving teams to stand out at strategic points throughout the customer journey. By sending personalized gifts, branded swag, eGifts, and virtual experiences to prospects and customers, Sendoso’s customers see significant time savings per campaign, an increase in conversion rates, hiring retention rates, and other quantifiable benefits.
Nomination Category: Solution Provider Awards Categories
Nomination Sub Category: Sales or Customer Service Solutions Technology Partner of the Year

Nomination Title: Sendoso

Sendoso is a SaaS-based sending platform that empowers revenue-driving teams to stand out at strategic points throughout the customer journey. By sending personalized gifts, branded swag, eGifts, and virtual experiences to prospects and customers, Sendoso’s customers see significant time savings per campaign, an increase in conversion rates, hiring retention rates, and other quantifiable benefits.

In the U.S., the corporate gifting market is projected to reach $242 billion this year (increasing to $306 billion by 2024), underscoring Sendoso’s critical role in building deeper and more personalized relationships. As the pioneer and industry leader, Sendoso offers the most comprehensive, end-to-end gifting platform in the market, which includes a global marketplace of highly-curated vendors (customers benefit from the industry's most diverse roster of 30,000 gift options), seamless integrations with popular marketing & sales tools (including Salesforce, Marketo, Outreach, HubSpot and many others), and dedicated logistics and supply chain operations to further support their 20,000 global users including Comcast, Kimpton Hotels, Thomson Reuters and Nasdaq. Today, Sendoso’s global warehouses in North America, Europe, and Asia handle upwards of three million sends in over 165 countries. Sendoso's platform offers the marketplace selection and logistics precision of Amazon.com for its customers.
https://www.prnewswire.com/news-releases/nearly-half-of-employers-plan-to-increase-corporate-gifting-frequency-post-pandemic-according-to-coresight-research-and-giftnow-301322034.html

Sendoso serves as the backbone for sales, marketing, customer service and revenue-building teams to build and cultivate strategic relationships. Sendoso’s customizable approach delivers tangible benefits - from a 4x increase in response rate, 20+ hours saved per campaign, 200% ROI on campaign investment, and more.

Specific achievements include:

2019:Opened Arizona office

2020:
Raised$40 million in Series B funding, growing 330% in 2019
Launched Address Confirmation feature to ensure items reach recipients working from home
Named one of Top 50 Startups by LinkedIn

2021:
Announced new industry-leading features, which integrate with existing sales and marketing technology stack (39+ integrations), giving a single seat view across all sales and marketing channels:

Custom Brand Shop: An in-app experience that lets customers seamlessly source and order branded merchandise.

Playbooks: The only platform that enables clients to scale outreach with use-case specific send suggestions that automatically populate with messaging

Enhanced International Sending: Customers can further scale globally with worldwide address validation and greater global marketplace selections

Named a leader in three categories on G2’s Summer 2021 Grid® ⁠—Account-Based Direct Mail Software, Direct Mail Automation Software, and Promotional Product Management Software, marking the 12th consecutive year Sendoso has been named a G2 leader.

Top Rated by TrustRadius

Nominated for a Digiday Technology Award for Best Sales Automation Tools & Platform

Secured $100M in funding, opened a European office with a dedicated logistics and supply chain operation to further support its global customers, and announced plans to increase workforce by 30% by year end.

Sendoso prides itself on making the customer experience as simple as possible. Unlike other solutions in the market that leverage a series of third-party platforms (requiring users to create multiple accounts), Sendoso is an integrated solution. All of Sendoso’s customers have access to Sendoso University in addition to the real-time, live engagement from its Customer Success and Support teams.

Sendoso’s product thoughtfulness is why it is nominated for a Digiday Technology Award, which recognizes companies advancing the digital media industry by fostering tech-focused innovation. Sendoso’s customer service is why it scored so highly on G2 Grid Reports and TrustRadius. Both reports are based almost entirely on user ratings and not information self-reported by vendors. They score products and vendors based on reviews gathered from verified users, as well as data aggregated from online sources and social networks. TrustRadius is 100% neutral, so a TopRated award is the true voice of the market. This focus is one of the reasons SoftBank led Sendoso’s latest Series C funding. Priya Saiprasad, a partner at SoftBank Investment Advisers, said, “We believe Sendoso offers the most comprehensive end-to-end gifting platform in the market.”

The strength of Sendoso’s customer community demonstrates the value Sendoso brings to businesses. Sendoso’s SuperSender community of 500+ users send 10x more than average users, has a 95 percent utilization rate, and a 99 percent renewal rate. Finally, as the pioneer and category leader, Sendoso has more customers, capital and employees than any other vendor.

How Sendoso Workshttps://vimeo.com/456006220

Video of Customer Testimonials https://app.frame.io/presentations/5e222777-7678-4a13-954d-0cd5946651ca
Client Storieshttps://sendoso.com/success-stories/

“Sendoso continues to make enhancements that help us make a measurable impact with our prospects and customers,” said Laura Vitaro, Senior Manager of Account Based Marketing at Gong. “We rely on Sendoso to build connections, improve response rates, and accelerate deals.”

“Using Custom Brand Shop was very easy, including being able to search, filter, and find branded merchandise,” said Modal Marketing Director Sarah Moy. “There was a ton of variety in the kinds of items that were available.

“I am really excited about the launch of Playbooks and to leverage the best practices, strategies, and tactics that have proven successful,” said SurePoint Chief Marketing Officer Lydia Flocchini, “We needed playbooks. The plays are easy to use and will help teams scale and run programs faster. I'm looking forward to using them for inspiration and creative ideas."

Sendoso Series C funding press release
https://www.prnewswire.com/news-releases/sendoso-secures-100-million-series-c-led-by-softbank-vision-fund-2-to-accelerate-global-expansion-301376289.html

Tech Crunch: Sendoso nabs $100M as its corporate gifting platform passes 20,000 customers https://techcrunch.com/2021/09/14/sendoso-nabs-100m-as-its-corporate-gifting-platform-passes-20000-customers/

“We believe Sendoso offers the most comprehensive end-to-end gifting platform in the market,” said Priya Saiprasad, a partner at SoftBank Investment Advisers. “Their platform includes a global marketplace of curated vendors, seamless integration with existing tools, global logistics, and deep analytics. As a result, Sendoso serves as the backbone to enterprises’ engagement programs with prospective customers, existing customers, employees and other key stakeholders. We’re excited to lead this Series C round to help Sendoso accelerate its vision.”