Aptive Environmental - Company of the Year
Company: Aptive Environmental, Provo, UT
Entry Submitted By: Finn Partners
Company Description: Aptive Environmental provides environmentally responsible residential and commercial services to customers in 4,735 cities across 27 states cross the United States. Since its launch in 2015, Aptive Environmental has quickly become the 7th largest pest control firm in the U.S, out of more than 20,000 competitors.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Business & Professional Services - Large
Nomination Title: Aptive Environmental - Company of the Year
One of the fastest growing pest control companies in North America, Aptive Environmental provides environmentally responsible residential and commercial services to customers in more than 4,735 cities across the United States. Since its launch in 2015, Aptive Environmental has quickly become the 7th largest pest control firm in the U.S, out of more than 20,000 competitors. In 2020, the company expanded its service area by more than 1,035 cities, increased employee growth by 24% and reached 1.2 million customers—a monumental success that comes as the result of the company’s focus on technology, unique training programs, strong culture and competitive pay.
The company’s vision to prioritize building a premier workforce through a combination of strong culture, competitive pay and a unique training program has led to many accomplishments. In 2020 alone, Aptive has achieved the following:
-Opening new metros, including Orlando, Raleigh, Winston-Salem, Memphis, Tucson, Toledo and Louisville with additional expansion planned for larger cities throughout the south and northeast
-Growing revenue by 33%
-Adding 375K new customers, surpassing 1.2 million total customers in just 5 years
-24% employee growth to 5,249 nationally
-Extended Aptive’s service area by more than 1,035 cities
-Ranking 1,022 on 2020 Inc. 5000 list
-Named 13th Fastest Growing Company in Utah by UVBQ Magazine
-Emerging Elite Award by Mountain West Capital Network
-Emerging Elite Award by Utah Business Magazine
Other 2020 accomplishments include:
-Recruiting top executives and developing several key teams to ensure that Aptive has the right talent in place to scale the business to $1B in revenue by 2025. This includes recruiting a new CFO and several additions to its finance team, a new CSMO and building out a strategy and BI team, an EVP of Human Resources and building out a 25 person team
-Moving all customer service elements under one roof, dramatically reducing costs, and improving efficiency and quality of customer care
-Began using big data and machine learning to better predict customer churn and to help determine what can be done to help a customer before they become unsatisfied, which will dramatically improve customer retention
Since the launch of Aptive, management has always viewed Aptive as a technology company, building its own cutting-edge proprietary software to support both employees and customers more efficiently. This practice is uncommon in the pest control industry, providing Aptive with a massive competitive advantage.
In addition, Aptive truly believes in the constant demonstration of appreciation to employees. According to a recent McKinsey survey of Chief Officers - 38% of businesses say they will spend less on employee learning and development initiatives over the next 12 months, and 29% say they will spend less on recognizing and rewarding staff. Aptive thinks otherwise. Its goal has been to bring a silicon-valley vibe to a 100-year-old industry because it believes that if employees are happy, it will pass on to their work and take even better care of customers.
The company is transitioning the organization to focus on its digital experience, too, investing millions of dollars into developing cutting edge sales and customer support software, giving it a strong competitive advantage in a slow-to-change, low-tech industry. Management’s belief in lifelong learning and the constant development of employees’ skills through training programs has greatly contributed to Aptive’s rapid growth and led to a 95% retention rate with employees who have switched over from competitors. Even more exciting, is the fact that these transplanted employees see an average 63% increase in their sales from their previous performance upon joining Aptive.
About Aptive
-Aptive’s unique core values: https://www.goaptive.com/about
-Origins of Aptive: https://vimeo.com/user101673429
Supporting Employees During COVID:
-Aptive Environmental: Delivering WOW to Frontline Employees: https://www.prnewswire.com/news-releases/aptive-environmental-delivering-wow-to-frontline-employees-301039375.html;
-Employees demonstrate how they are #AptiveStrong on Facebook and Instagram:
FB Link: https://www.instagram.com/explore/tags/aptivestrong/
IG Link: https://www.facebook.com/hashtag/aptivestrong/
Charity Support
-A video about Aptive’s charity efforts in Ecuador: https://www.youtube.com/watch?v=B7bSd_9T8AQ
-A video about Aptive discussing Operation Underground Railroad: https://vimeo.com/435134578;
Awards and Recognition
-Aptive Environmental Ranked 7th Largest Pest Control Company in the World: https://www.prnewswire.com/news-releases/aptive-environmental-ranked-7th-largest-pest-control-company-in-the-world-301079781.html
-Aptive Environmental Pest Control Caps Record-Breaking Summer with Three Awards: https://news.yahoo.com/aptive-environmental-pest-control-caps-120000078....
-Ranked # 1022 on Inc. Magazine’s Inc 5000 list: https://www.inc.com/profile/aptive-environmental
-Named 13th Fastest Growing Company in Utah by UVBQ Magazine https://utahvalley360.com/2020/10/27/uv50-fastest-growing-companies-no-13-aptive-environmental/
-Emerging Elite Award by Mountain West Capital Network: https://www.mwcn.org/utah-100/
-Emerging Elite Award by Utah Business Magazine https://www.utahbusiness.com/fast-50-2020/
https://www.youtube.com/watch?v=HuHvTtjIhoY&;list=PLNqiA3p7PE6Dh--EAfNSPQBMW_NuOzYKb