Company: Navina, New York, NY
Company Description: Navina is the market-leading clinical intelligence platform, leveraging AI to transform fragmented patient data into a concise patient profile with actionable clinical insights. Designed for and loved by physicians, Navina enables proactive and empathic patient care, increasing clinician satisfaction, reducing burden, and improving value-based care outcomes.
Nomination Category: New Product & Service Categories - Technology Solutions
Nomination Sub Category: Artificial Intelligence/ Machine Learning Solution - Healthcare
 Nomination Title: Navina's AI copilot
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
Navina was first released in late 2021. Updated versions are released on a regular basis.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 147 words used.
Navina’s platform addresses the challenge of information overload in healthcare by offering a unique AI-powered solution. The core feature, the Patient Portrait, collects patient data scattered across multiple sources, including electronic health records (EHRs), health information exchanges (HIEs), labs, discharge notes, and claims, and uses powerful algorithms to transform it into actionable clinicable insights. These are presented in a concise, contextual format, allowing clinicians to assess patient history quickly and reducing the risk of missed diagnoses. The platform integrates seamlessly into clinical workflows, reducing physician burnout by lowering cognitive load. Navina reduces pre-visit review time by 38%, reducing visit preparation burden by an average of 9 minutes for each visit and allowing physicians to spend more time actually caring for their patient. By helping physicians capture more accurate diagnoses at the point of care, Navina helps make healthcare more proactive and economically beneficial under value-based care models.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 173 words used.
Navina’s platform is used daily by over 7,000 team members in hundreds of clinics across the United States, impacting over two million lives. Navina’s adoption and satisfaction rates highlight its success. Clinicians’ high trust in the solution is evidenced by the 86% weekly active user rate, the highest adoption rate on the market, with some Navina customers achieving 98% adoption within the first four weeks. Another strong indicator is the 75% acceptance rate of diagnosis suggestions. By ensuring full engagement from clinicians, Navina’s customers experience improved clinical outcomes and quality performance, and succeed in taking on risk and engaging in value-based care. Notably, use of Navina has led to a 49% increase in identified diagnoses, attesting to its power in uncovering otherwise overlooked potential diagnoses.
Testimonials from clients such as Privia Health and Upperline Health praise Navina for optimizing workflows, enhancing provider satisfaction, and driving value-based care success. The company won recognition in the 2024 MedTech Breakthrough Awards, KLAS Emerging Solutions Top 20 report, and the CB Insights Digital Health 50 list.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 143 words used.
The American Academy of Family Physicians (AAFP) Innovation Labs’ published a on Navina, following an independent evaluation they conducted across clinics with 1,800 providers and nearly 700,000 patient encounters. In addition the aforementioned 38% reduction in visit preparation time, the physicians surveyed reported a 45%* increase in feeling prepared for visit before and after Navina and a 23% decrease in feeling burnout. The report concludes that Navina’s AI assistant “is an important innovation for primary care physicians to streamline clinical review and documentation requirements of value-based payment to thrive in an efficient, patient-focused value-based care delivery model.”
This case study covering Privia Health’s deployment of Navina demonstrates the solution’s high usage rate (87% weekly active users and 84% suggestion address rate), even as more clinicians rapidly onboard to the platform, at a rate of 100 physicians per month.
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