Company: Netcracker Technology Waltham, MA
Company Description: Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in a digital economy. Our innovative solutions, value-driven services and unbroken delivery track record of three decades help service providers to achieve their digital transformation goals.
Nomination Category: New Product & Service Categories
Nomination Sub Category: Telecommunications - Product
 Nomination Title: Netcracker's Digital Satellite Solution
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
New product launched June 11, 2024
https://www.netcracker.com/news/press-releases/netcracker-launches-pioneering-solution-to-accelerate-digitization-in-satellite-communications.html ;
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 350 words used.
Low Earth Orbit (LEO) satellites are an exciting new connectivity option with similar bandwidth and latency to 5G and fiber networks. With recent technology advances and lower cost launches, LEO is now an affordable option to bridge the digital divide.
However, the demands of dynamic LEO satellite networks place requirements on the IT environment that are above and beyond any modern telco. In addition, satellite operators need a new way to engage with their business and wholesale customers, enabling them to easily purchase, consume and visualize their connectivity services.
Netcracker has created the industry’s first blueprint for multi-orbit satellite IT to help satellite providers extract every amount of value from their massive investments.
With our unique solution, operators deliver and guarantee the best service quality, provide premium digital engagement for their customers and expand their business with any type of customer and any service offer in any country.
Our scope includes:
- A premium digital and API-centric NaaS engagement for elevated customer experience
- The most advanced real-time operations environment enabling premium communication services
- Sophisticated BSS to monetize a diverse and global customer base
- Cloud-native distributed BSS/OSS footprint to support global coverage
Our innovative solution includes front end channels including a marketplace, technical self-service portal and a robust API Management Platform for wholesale and enterprise customers. We create tenant-specific APIs (including payload) and lifecycle manage them making it easy for customers to order services and do their own service provisioning, upgrades and visualize their services. We also provide experience APIs to enable customers to use their own portals and access NaaS services from there.
Our OSS environment includes a unique real-time service topology. Using our new AI-service inventory, we build the service topology across space and Earth in real time accommodating thousands of changes. We add unique dynamic SLA management that manages multiple SLA/SLOs across Earth to maintain the highest quality service.
We incorporated a sophisticated BSS stack with out-of-the-box capabilities to support the taxation and regulations in any country and flexible monetization with the option to charge for services in any way including monthly subscription, usage-based, bandwidth on demand and more.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 350 words used.
Telesat has deployed our entire solution on their live LEO satellites. Netcracker’s solution is also deployed with Viasat – a leading GEO satellite provider. This significant innovation is driven by our extensive telecom expertise and IT leadership together with more than 15 years in the satellite industry.
LEOs are in constant motion as they orbit the earth (unlike GEOs) and many end points are also moving (planes, ships). This impacts the service quality – for example when LEO satellites are close to the equator the latency is very low. When at the poles the latency is much higher. The result is a multi-dimensional array of constantly changing values:
- Different satellite links
- Different terrestrial terminals
- Constantly changing service topology
- Changing thresholds for assurance depending on location
Telesat needed a novel way to provide optimal service at all times rather than default to the worst case. They divided Earth into several zones and defined SLAs and thresholds for each. Customer contracts were signed with multi-SLAs.
Telesat wanted to work with any customer in any country and support local financial and regulatory requirements. It also needed a differentiated approach to work with their customer base using a NaaS engagement model to make it easier to do business with large multinational corporations and telcos.
Telesat is focused on the B2B/wholesale market with a unique mission-critical NaaS offering and strict conformance guaranteeing the highest quality of service to enterprises (e.g airlines, shipping, governments) and telcos. It offers complete coverage across Earth – including the poles, which no other LEO provider offers today. It provides on-demand services and guarantees an optimal path at all times.
LEOs have a shorter life span than GEOs, require many more satellites for full coverage, and more ground stations. Telesat chose Netcracker’s advanced IT solution to extract the maximum value and ensure a profitable business.
“The Netcracker full-stack BSS/OSS solution is optimized for global network deployments and provides the industry’s most powerful tools to quickly respond to customer needs and deliver new services to market.” --Erwin Hudson, Vice President, LEO, Telesat
https://avidthink.com/analysis/mobile-non-terrestrial-networks-ntn-new-era-oss/
https://www.netcracker.com/assets/uploads/Solutions/Netcracker_Digital_Satellite_Solution/IDC_Netcracker_Digital_Satellite_Solution_Addresses_Unique_Challenges_of_Emerging_Multi-Orbit_Satellite_Communications_2024_Jun.pdf
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 182 words used.
“LEO satellite communication has many moving parts that impact capacity availability, SLAs, the ability to isolate issues and how to support customers in very fundamental ways, necessitating an entirely new suite of systems. Netcracker has undertaken the significant investment to understand, model, engineer and implement an entirely new solution stretching from inventory and AIOps to digital channels, billing, customer care and SLA compliance, which will revolutionize how satellite communications services are delivered and monetized around the world.” -- Grant Lenahan, Partner and Principal Analyst at Appledore Research
“Recent developments in satellite technology are changing the telecom landscape by providing advanced communications, including in the air, at sea and in vast parts of the planet not currently covered by 5G or fiber. Netcracker Digital Satellite Solution is designed to address the significant complexities of these highly dynamic and multi-domain services through an innovative IT environment for multi-orbit satellites that will help operators deliver the best service to their customers.” -- Andy Hicks, Senior Principal Analyst at GlobalData
Video: https://www.netcracker.com/blog/view-all/netcracker-digital-satellite-solution.html
Appledore Research paper: https://pages.netcracker.com/rs/937-BYM-547/images/Netcracker%20LEO%20-%20Appledore%20White%20Paper%20-%200724.pdf
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