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Company: WorkForce Software
Nomination Submitted by: 5W Public Relations
Company Description: WorkForce Software is the first global provider of modern workforce management solutions with integrated employee experience capabilities and helps some of the world’s most innovative organizations to optimize their workforce, protect against compliance risks, and increase employee engagement.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Innovation of the Year - Business Products Industries
 Nomination Title: WorkForce Software
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since January 1 2020, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 81 words used.
WorkForce Software is the first global provider of modern workforce management solutions with integrated employee experience capabilities. The company helps some of the world’s most innovative organizations - no matter how unique their pay rules, labor regulations, and schedules are. It’s products allow customers to optimize their workforce, protect against compliance risks, and increase employee engagement in order to deliver a breakthrough employee experience at the time and place work happens and unlock new potential for optimal performance and business resiliency.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2020 that you wish to bring to the judges' attention (up to 250 words):
Total 248 words used.
With increasing numbers of workers resigning in search of a better work/life balance, higher pay, and more flexibility, improving business results requires organizations to make employees feel heard, valued, engaged, and productive.
Over the last two years, WorkForce Software continued to develop innovative additions to its product suite in order to combat the compliance and safety challenges companies have been facing due to the pandemic. For instance, the ability to rapidly support pre-shift health screenings and launch them to large teams of employees around the globe came to life as the WorkForce Suite. Now fully developed, it can be leveraged for countless use cases to support employee engagement - like gathering immediate feedback, triggering proactive outreach from managers, and ultimately avoiding negative impacts to employees’ mental health and well-being.
Leveraging the company’s existing rules engine, the development team created an AI-powered chatbot to deliver screening surveys as employees were preparing for shifts. The chatbot is now able to execute pulse checks and send manager-in-the-moment notifications. It’s a compelling and novel way to capture employee sentiment and use operational triggers to provide feedback in real-time.
In June, WorkForce Software enhanced the WorkForce Suite with an integrated set of employee experience capabilities - also known as WorkForce Experience - designed to facilitate meaningful, in-the-moment interactions between managers and their deskless and deskbound employees. WorkForce Experience provides communication and collaboration channels for employee interactions, direct messaging capabilities for two-way communication, automated surveys for requesting feedback, and easy access to company information.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 234 words used.
The WorkForce Software team learned that overall, the lack of modern HR technology for deskless workers is extremely prominent and ultimately a missed opportunity for businesses. Today, there are 2.7 billion deskless workers in the global workforce - many of whom indicate a disconnect due to a growing technology gap, which makes it difficult for employers to communicate with employees and keep their workforce engaged at scale. Almost 60% of companies have little to no flexible technology solutions in place for these workers and use old-fashioned time clocks and calling trees to track hours and share updates. Companies that do not have the right technology in place are experiencing challenges when compared to businesses that have implemented modern workforce solutions. WorkForce Software has seen a need for companies to support their deskless workers and is helping these organizations create a better work experience through the WorkForce Suite by providing user-friendly and smart technologies that cater to their unique needs.
In 2021, WorkForce Software experienced strong growth, posting more than a 16% increase in year-over-year revenue growth and the addition of 86 new customers. The customer momentum, fueled by the increased need to deliver breakthrough employee experiences, allowed WorkForce Software to see growth across multiple geographies and industries including retail, manufacturing, services, the public sector, transportation, and others. Currently, WorkForce Software has over 5 million users across over 1,100 customers in 80 countries.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 49 words used.
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