Emirates Health Service - Performance & Clinical Excellence (PaCE)

Company: The Emirates Health Services (EHS)
Company Description: The Emirates Health Services (EHS)was established with the aim of enhancing the efficiency of the federal health sector in the country by providing health care and treatment services, and taking preventive measures and combating epidemics and diseases as well as achieving sustainable development of health care. Our vision is to be at the forefront of delivering health care services in the emirates
Nomination Category: Management Categories
Nomination Sub Category: Award for Innovative Management in Government - Organizations with 100 or More Employees

Nomination Title: Performance & Clinical Excellence (PaCE)

1. Provide an essay of up to 625 words describing the nominated executive's or management team's innovative achievements since July 1 2019. Describe the innovative achievements in at least three (3) of the following areas: organizational management, board leadership, brand leadership, business recovery, financial management, growth management, hiring & employee development, investor relations, leadership development, and the promotion of innovative practices:

    

   Total 624 words used.

   PaCE ER Hub

   PACE ER Hub brings together patient-flow decisionmakers and equip them with data and analytics that help them prepare for surges and avoid delays in care.ER Hub focuses on both operational and clinical flows. Real time and monthly trend analysis highlighting whole patient journey. It focuses on bottle neck areas from physician’s decision of admit to movement of patient outside the Emergency service. Each step of ER patient flow is calculated and benchmarked against which its reviewed and improvements could be made. The essential aim to so provide an overall focus on patient flow from ER to Inpatient wards in EHS hospitals.

   Real Time Bed Management

   Bed Management Hub focuses on all hospitals beds and their availability with special emphasis on Isolation beds to assist in this pandemic along with overall snapshot of all hospitals.  The essence is the level of details in one place from hospital level to each individual bed level with patients details to manage the transfer and relocation. From bed capacity perspective there is also a midnight census trend to sow utilization over a period for each ward or bed. The main outcomes are:

   • Achievement of meaningful use administrative measures
      
   • Achievement of meaningful use clinical & operation quality measures
      
   • Length of Stay (LOS) (Monthly, Dynamic daily and per patient case)
      
   • Daily Census of staff and beds
      
   • Census by Diagnosis
      
   • Relative value unit (RVU) by physician, by specialty, by facility
      
   • Risk adjusted Case Mix Index

   PaCE Quality and Outcome Program (PQOP) “Standardized monitoring of chronic disease care through routine audit and international benchmarks to continuously improved quality of chronic disease care”.

   PQOP initiative for diabetes is built with a comprehensive design framework to support EHS and its medical community to assess their practices using digital tools to improve the management of diabetes care.  PQOP offers an integrated and systematic model of monitoring chronic disease care to improve the delivery of care and outcomes that matter most for clinicians and patients within all EHS facilities. It also aims to contribute to the development of EHS health systems towards efficient delivery of services of the highest technical quality that meet the expectations of both healthcare providers and community.

   PQOP uses evidence-based patient centered care which has been successfully adopted and applied in chronic care models internationally allowing efficient monitoring of chronic care, patients’ regular follow-up, concordance of clinical practice guidelines and encouraging patients to improve self-management skills. The quality and outcomes platform provides EHS management to identify gaps in the care process so appropriate actions could be taken on timely basis. This will help in reduction of high cost associated with treatment for advanced diseases.

   PQOP facilitates the shift from measuring patients’ outcome from quantitative towards qualitative approach to features clinical guidelines, evidence-based protocols, clinical pathways and patient reported outcomes enabling diabetes reporting in a structured way.

   PQOP has established a comprehensive quality program with an essential set of nationally approved targets and internationally adopted diabetes care indicators and outcomes related to diabetes control, acute events, chronic complications, health service utilization and survival that will be measured using routine administrative data and/or patients’ clinical records. By using data and working together with specialized workforce in the field of diabetes, PQOP aims to improve diabetes care in the region along with the opportunity to develop essential skills for diabetes management, share learning experience and to improve clinical practice. The implementation of diabetes PQOP standardize monitoring system will result in:

   • Ensure accuracy and consistency of diabetes data collection and analysis that hamper the process of diabetes audit and benchmarking.
      
   • Measuring the effectiveness of diabetes care against national targets and international care guidelines for diabetes.
      
   • Compare diabetes care and outcomes within EHS facilities.
      
   • Provide comprehensive view of diabetes care and outcomes in EHS

Performance & Clinical Excellence (PaCE)
	PQOP_Test.pdf
	PaCE.pptx