State Farm - Best User Experience

Company: State Farm, Bloomington, IL
Company Description: State Farm® Mutual Automobile Insurance Company is the parent company of several affiliates and subsidiaries that provide property and life insurance, banking products, and mutual funds.
Nomination Category: App & Mobile Website Categories
Nomination Sub Category: Best User Experience

Nomination Title: State Farm Mobile App - 2021

The date on which this nominated mobile site or app was first published: Our State Farm Mobile App went through a redesign/rebrand early 2019, and updates werepublishedbeginning late 2020.

Welcome to the redesigned State Farm®mobile app! Our app delivers a simple, personal and intuitive experience to our customers when, where and how they choose to do business with us. We listened to our customers’ needs and integrated modern innovative technologies to provide them with an exceptional experience. Through the app, customers can:

- easily and securely login to access all things insurance through features like facial recognition. And, they can access critical features like roadside assistance and insurance ID cards without logging in.

- enjoy a sleek new design beginning with an Overview screen that ensures their key account notifications are front and center. And, with integration to Apple Watch, customers can check a message from their agent or pull up policy information on demand.

- file claims easily and effortlessly when unforeseen “life” moments happen. Simply upload photos of damage and get a claim status any time by asking Siri to “check claims status” or access our claims milestone tracker.

- get support, which is just a chat away. Customers can also call, text or e-mail their agent. And, for technical assistance, we’ve teamed up with Apple Business Chat to provide state of the art help.

To allow for the best user experience, we are providing links to download the app from both the App Store and Apps on Google Play. As information contained on the app can be confidential, we have created a demo account for judges to experience and navigate without having to login.Simply enter +dhpin the User ID field and 1234 in the Password field.

List the appropriate creative and production credits for this app: Advertising Agency/City: Client: Art Director: Cinematographer: Creative Director: Designer: Director: Illustrator/City: Music Producer/City: Photographer/City: Printer/City: Producer: Production Company/City: Programmer: Writer: Web Development Firm/City:

Senior VP - Enterprise Technology: Fawad Ahmad
Enterprise Technology Executive: Vijayasri Yerraguntla
Architecture Director - Tech: Ramakrishna Mantha
Digital Experience Director: Jay Matthews
Creative Director: Emrah Onal
IT Product Managers: Jeff Fietsam, Derek Krut, Andy Reeser
Android Developers: Andrew Erickson, Christian Winger, David Hughes, Pinky Desai, Rob Thurwanger, Scott Anderson, Surekha Methuku, Manthankumar Rakholia
iOS Developers: Christopher Beyler, Duane Christiansen, Eddie Koranek, Jeff Martin, Joshua Long, Tallyn Turnbow, Daniel Giger, Rachel Paturi, Pash DeVore
Product & Test Leads: Stacy Miller, Jesse Donahoo
Product Owner & Technology Analysts: Brittany Devore, Dana Reibling, Colleen Stokes, Dan Tuggle, Edna Shelby-Lewis, Philip Miller, Michael Pelaccio, Ashley Ward