LogMeIn - Company of the Year

Company: LogMeIn, Boston, MA
Entry Submitted By: LEWIS Global Communications
Company Description: LogMeIn, one of the world’s top public SaaS companies, aims to simplify the way people interact with the world around them. With a leading position in every market in which it competes: Customer Engagement & Support, Identity & Access Management, and Unified Communications & Collaboration, LogMeIn is redefining the way people work, leading to deeper connections and better outcomes for all.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Computer Software - Large

Nomination Title: LogMeIn, Inc.

LogMeIn was founded in 2003 and went public in 2009 with an initial IPO of $107million. Between 2009 and 2016 LogMeIn grew the business both organically and through acquisitions of products like Bold360, LastPass, andXively(sold to Google in 2018). In 2017,LogMeIn announced that it had closed a deal to merge with Citrix’s GoTo family of products (GoToMeeting, GoToWebinar, GoToMyPC and more) and taking its revenue to over $1billionand about a year later, LogMeIn acquired Jive Communications (now known as GoToConnect) tofurther round outits UCC offering.

Over the last decade,LogMeIn has enjoyed strong growth, winning over millions of customers, attracting thousands of talented employees, and expanding its portfolio of market-defining remote work products to solve customers’most essential IT needs.Most recently, the company has been focusing on three core areas , introducing disruptive innovations in Unified Communications and Collaboration (UCC), Identity and Access Management (IAM) and remote technology solutions to help empower the modern workforce.

In 2019, the companysigned a definitive agreement to be acquired by affiliates of Francisco Partners and Evergreen Coast Capital Corporation, an affiliate of Elliott Management.The deal closed in August 2020.

LogMeIn has poured resources into areas like customer and community support, services and engagement, giving away tens ofmillions ofdollars’ worthof its software to those in need. When COVID-19 struck, LogMeIn began offering its remote work products free of charge through its “Emergency Remote Work Kits,” created for critical and frontline providers. The kits included solutions for virtual meetings, webinars and virtual events, IT support and management of remote employee devices and apps, and remote access to devices in multiple locations. Existing customers were able to expand their agreements to include other LogMeIn tools to cover their entire employee population at no additional cost.

LogMeIn also released several product announcements focused on helping organizations work remote including:

-Launched GoToConnect Support Center so businesses could quickly, and remotely deploy a cloud contact center offering to support their customers.

-New Bold360 Rapid Response FAQ Web Widget to help businesses manage the increase in volume and complexity of questions related to COVID-19.

-New Rescue Live Lens, which provides visual support via mobile camera share,enablingfield service/customer service teams to deliver on-site support from afar.

New GoToMeeting integrations and a version of GoToMeeting made specifically for healthcare to supporttheshift to telehealth.

-Introduced Remote Deployment for GoToMyPC,enabling IT administrators/business professionals to remotely deploy, install and configure GoToMyPC software across any number of computers simultaneously.

-Seven new hardware bundles for its GoToRoom huddle, conference and boardroom solutionto providemore choices for home offices to large meeting spaces. 

When COVID-19 initially hit and companies worldwide were forced to go remote, LogMeIn was in a unique position because it creates tools that allow people to work from anywhere. LogMeIn was able to transition nearly 4,000 global employees to fully remote working, while also managing unprecedented increase in product usage. Use of LogMeIn’s remote accessproducts increased 300%, video conferencing and meetings usage (including use of products like GoToMeeting/GoToWebinar) spiked 10x over pre-COVID 2020 norms, and remote support usage surged as much as 50% week over week.

In response to the global crisis and increase in product demand/usage,LogMeIn’s leadership adopted an entirely new approach and pivoted its own internal operations to support the needs of customers and employees accordingly.

When LogMeIn launched its “Emergency Remote Work Kits,” thousands of organizations took LogMeIn up on this offer of free support, including local organizations like the State of Massachusetts, City of Somerville and TheUrban College of Boston – and those abroad, such as Gannett Fleming. In total, LogMeIn helped nearly 8,000 organizations and donated over $40M dollars’ worth of software to companies around the world.

LogMeIn was able to close the acquisition deal in 2020 as originally planned after reporting its best quarters ever,despiteunforeseenchallenges faced with the pandemic. This is also a major accomplishment because while LogMeIn was hitting this major milestone, the company was working tirelessly behind the scenes to support theunprecedentedproduct usageand quickly scaling its infrastructure to support it.

Asglobal shifts and disruptioncontinue upending traditional business and working models, LogMeInremains focused onredefiningthenew era of work, helping customers, employees andcommunitieslocally and around the worldsucceedin a virtual environment.  

LogMeIn’s offerings helped enable inspiring cases of rising against the odds – whether it was cities embracing remote work and virtual events to protect the health of citizens, K-12 schools shifting to remote learning to connect faculty and students, or healthcare organizations making the shift to telemedicine.

For example, when facing the transition to online learning, Malden Catholic High School, Fraser Public Schools (MI), FiltersFast.com, OB Hospital Group, Mass Technology Leadership Council and Orange County Academy of Sciences and Arts turned to GoTo to enable remote education and to secure business continuity.

While COVID-19 accelerated the reality of the work-from-anywhere era faster than any of us expected, LogMeIn’s prepared and looking forward to anew, flexible future.