Alloy Software - Best IT Service Management Solution
Company: Alloy Software, Bloomfield, NJ
Company Description: Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Our mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy, coordinated and cost-effective manner.
Nomination Category: New Product & Service Categories - Business Technology
Nomination Sub Category: IT Service Management Solution
Nomination Title: Alloy Software's Alloy Navigator
If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released: 03/04/2020
Alloy Navigator, has continued to push the limits of IT Service Management by ensuring IT organizations can work seamlessly together despite the COVID-impacted, remote-driven business environment. To overcome these challenges, we’ve worked to facilitates communication at the highest level, visibility across teams and departments, and allow for centralized IT access to the tools and information needed most.
Information Technology and other departments such as Human Resources and Facilities can now securely pool Service Management data in one place with new data segmentation functionality, Slack and Chat integration captures sessions for new ticket submissions, and remote desktop tools, network utilities, and web integrations launch directly from our web portal via robust PowerShell functionality. Our redesigned mobile app brings powerful workflow-based push notifications to iOS and Android, new remote computer auditing captures work-from-home devices to ensure Technicians always have end user details, and tight Office calendar integration makes sending meeting invites easier than ever.
In addition, there’s been a strong focus making IT more efficient by streamlining usability features and tackling key pain points:A formal knowledge base article review ensures data never gets outdated
When end users fail to find knowledge base articles, IT receives notifications to improve offering
Graphical process indicators ensure a quick look at any ticket clearly explains where process is
Approvals are even faster with quick approval creation for common roles in your company
Elevate resolution times and notify IT about high profile requests from VIPs
Avoid unnecessary steps by initiating workflow directly from grid views and dashboard widgets
Filter results in drop-down fields and leverage faster type-ahead functionality to save time
In addition, to better support IT Service Management and facilitate major IT changes, we’ve implemented a powerful set of new project management features including task management and Gantt chart capabilities to ensure you can deliver projects on time.
We’ve very proud of the work we’ve done and are honored that you are considering Alloy Navigator for an award in the IT Service Management category.
Laudatory solution reviews, customer testimonials
One area where we’re most proud was our ability to help customers get through COVID related difficulties with our Stay Strong Program. We had the opportunity to publish a case study involving one of our customers who was directly affected - a hospital and community health services organization.
“Alloy Software and all of the people we’ve worked with over the years have consistently gone above and beyond for us. The level of service we’ve received is exceptional. As the COVID-19 situation escalated, Alloy Software anticipated our staffing needs and immediately provided us with unlimited licensing at no cost so that we could focus on what truly mattered during the crisis.” David Atkinson - IT Specialist in Digital Healthcare at NCIC
Case Study: https://www.alloysoftware.com/case-study/north-cumbria/
“It is wildly comprehensive and has a huge knowledge base. All our ticketing, service, project management, sales, purchasing & assets management cycle tasks are all managed from within Alloy now. With all our staffs & clients using this system we still have a very responsive system with a great interface that have been customised to match some of the terms we use to describe our business processes. There's absolutely nothing to dislike with this product :) Very easy to organise tickets and collaborate with other technicians.”
G2 Crowd Reviews
Ease of Use: 8.4 of 10, Quality of Support: 9.1 of 10, Ease of Setup: 7.9 of 10
https://www.g2.com/products/alloy-navigator/reviews#reviews
“The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.”
Capterra Reviews
Overall 4.5 of 5, Ease of Use 4.1 of 5, Customer Service 4.7 of 5
https://www.capterra.com/p/108129/Alloy-Navigator/#reviews
North Cumbria Case Study - https://www.alloysoftware.com/case-study/north-cumbria/;
G2 Crowd Reviews - https://www.g2.com/products/alloy-navigator/reviews#reviews
Capterra Reviews - https://www.capterra.com/p/108129/Alloy-Navigator/#reviews
GetApp reviews - https://www.getapp.com/it-management-software/a/alloy-navigator/reviews/
Category Leader Report - https://www.getapp.com/resources/year-end-category-leaders/
Alloy Software Wins Grand Trophy in the 10th Annual 2020 Consumer World Awards - https://www.newswire.com/news/gartners-software-advice-names-alloy-software-frontrunner-for-it-asset-21182463
Gartner's Software Advice FrontRunner for IT Asset Management Software - https://www.newswire.com/news/alloy-software-wins-grand-trophy-in-the-10th-annual-2020-consumer-21258169
Alloy Software Launches Stay Strong Program - https://www.newswire.com/news/alloy-software-launches-stay-strong-program-21118986
Alloy Software High Performer in G2 Winter 2020 Report - https://www.newswire.com/news/alloy-software-named-high-performer-in-g2-winter-2020-report-2109093
Alloy Software IT World Awards https://www.newswire.com/news/alloy-software-wins-gold-in-the-2019-it-world-awards-21039211