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Company: CSS Corp
Company Description: CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models.
Nomination Category: Management Categories
Nomination Sub Category: Achievement in Management - Computer Services
 Nomination Title: The Turnaround Titans of CSS Corp
- Which will you provide for your nomination in this category, an essay of up to 650 words describing the achievements of the nominated management team, group, or individual since January 1 2020, OR a video of up to five (5) minutes in length describing the same? CHOOSE ONE:
An essay of up to 650 words
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:
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- If you are providing an essay of up to 650 words, place it in this space:
Total 634 words used.
CSS Corp, a global customer experience and technology services provider, is led by an exemplary management team that ensures that the organization's vision, values, and talent are aligned with the market needs. This management team, over the last 2 years has achieved an unprecedented turnaround in business momentum, employee engagement and customer loyalty.
Just 3-4 years ago, CSS Corp's revenues were [REDACTED FOR PUBLICATION], the attrition was at an all-time high, employee morale was sagging, and the client portfolio disintegrated. That’s when the board brought in a new CEO and management team. And as they say, the rest is history – thanks to this dynamic team of leaders.
When the pandemic struck, the true mettle of this team came out through quick decision-making. This team led CSS Corp to become the first service provider in the technology services industry to achieve a 100% productive work-from-home model within March 2020 itself for over 8,000 employees. This needed tremendous operational rigor, passion, and planning. This resilience was covered extensively by industry analysts, the media and the Stevie awards themselves.
Our clients were overwhelmed to see such prompt action with zero SLA impact, and awarded us with additional business. As a result, CSS Corp grew its revenues in the pandemic year by 25%, something not achieved in the previous decade. We were the fastest growing service provider in 2020, a year where most of the heavyweights in the industry struggled to achieve single digit growth. In 2021, we grew [REDACTED FOR PUBLICATION], again a leading growth rate in the services industry.
The management launched massive employee engagement initiatives like salary advances, 24X7 helplines to mentor and counsel employees during the Covid waves and mass vaccination drives. Employees loved this care, and attrition in the company plummeted in 2020 to an all-time low. [REDACTED FOR PUBLICATION]
Moreover, CSS Corp has doubled its headcount in the last 3 years to 12,000 with an IPO lined up in 2023. These positive developments have drawn the attention of various PE firms. Morgan Stanley and Onex Falcon invested in CSS Corp in 2021. This is a solid testimony to the company's prospects under this management team. We are currently close to making our first acquisition in 10 years.
What has been truly unique about the current management team is the great chemistry and ability to complement each other. Led by CEO Sunil Mittal, the team has emerged as a champion of the people-first culture. They have built a no-door policy and flat hierarchy, where individuals can voice their opinions openly irrespective of their gender, orientation and generation.
Meet the Management Team:
- Sunil Mittal, CEO – The turnaround titan of the company and inspirer-in-chief
- Sundar Sampath, CFO, helped raise new funds and attain healthy margins while keeping robust cash flow.
- Rahul Joshi, CTO, created three innovation platforms in-house, each of which has won Stevie awards and are also key differentiators in winning deals.
- Mushtaq Ahmad, CIO, rolled out AI-led apps and programs that ensured zero security breach in the last two years of remote working.
- Ashok Philipose, CDO, implemented CHEER, SAFE, RESILIENCE frameworks during the pandemic to ensure operational excellence and delivered superlative revenue-impacting solutions.
- Satya, CHRO, developed and implemented initiatives that drove empathetic engagement and ensured employees' physical and mental wellbeing.
- Vivian Gomes, CMO, drove the brand value to an all-time high, making CSS Corp the most awarded and analyst recognized company with #1 media sentiment and tonality.
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Our current management team has displayed immense fortitude when the chips were down. Each one of them has also been recognized with prestigious industry awards.
- In bullet-list form, provide a brief summary of up to ten (10) of the chief accomplishments of the nominee(s) since January 1 2020. This is required whether you are submitting a video or an essay:
The year 2021 marked CSS Corp's Silver Jubilee, and here are some key highlights under this leadership team:
- Despite the disruption, grew at an unprecedented rate [REDACTED FOR PUBLICATION]
- Crossed the 10K employee milestone by doubling the headcount in the last 3 years; stands at 12K today.
- Organized free vaccination drives across Asia, and reimbursed cost for other geos. Implemented an intra-company COVID-19 App, and a Doctor-on-Call (24/7) helpline service.
- [REDACTED FOR PUBLICATION]
- Expanded operations globally by launching new delivery centers in two countries, Romania (EU) and Colombia (LATAM) in 2021 –first in the last 10 years.
- Added 5 times as many partners in 2 years as we added in the last 1 decade.
- Received impressive investment from Morgan Stanley and Onex Falcon
- Launched and revamped 3 new AI-led platforms, all of which have Stevie awards in the last 2 years.
- Pioneered innovative outcome-based and gain-sharing commercial models, that were rarely experimented in the industry before – much appreciated by clients.
- Most awarded and recognized technology services company globally under the $1billion revenue range
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