Company: Nuance Communications, Inc. Burlington, MA
Nomination Submitted by: V2 Communications
Company Description: Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence.
Nomination Category: Achievement Categories
Nomination Sub Category: Achievement in Product Innovation
 Nomination Title: Nuance Dragon Medical One is Solving for Physician Burnout
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated organization's product innovation achievements since the beginning of 2021, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization's history and past performance (up to 200 words):
Total 163 words used.
Nuance Communications, a Microsoft company, is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and more than 75 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people's ability to help others.
Built on a modern architecture, Nuance Dragon Medical One), the industry’s top rated conversational AI workflow assistant and documentation companion, empowers clinicians to create comprehensive clinical documentation and more naturally navigate workflows using just their voice. Using integrated voice skills, Dragon Medical One alleviates the administrative burden on clinicians. By reducing repetitive tasks and easing information access, clinicians can spend less time on documentation and more time with patients. The solution helps to capture clinical documentation up to five times faster than typing with 99 percent accuracy. Trusted by over 550,000 physicians and 6500 organizations, Dragon Medical One is a proven solution for enhancing clinical documentation and improving the patient-provider experience.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2021 that you wish to bring to the judges' attention (up to 250 words):
Total 218 words used.
For years, Dragon Medical One has been recognized as the go-to conversational AI speech recognition solution for improving clinician efficiency and productivity while empowering them to tell the complete patient story. In February 2023, Dragon Medical One was named Best in KLAS in the Best in KLAS: Software and Services Report as a market leader in Speech Recognition: Front-End EMR, for the third consecutive year. The report ranks top-performing healthcare IT vendors across a set of categories including functionality, vendor relationship and support, implementation and training, and ROI. To receive this ranking, Nuance customers pointed to the unique combination of deeply integrated solutions, cutting-edge AI, and extensive healthcare expertise as setting Nuance apart in the market saying, "The Dragon Medical One technology itself is robust and accurate. Nuance is keeping up-to-date with the trends from a technology perspective and staying on top of that. The quality of voice recognition is extremely high."
Previously, in July 2022, Nuance announced availability of the Dragon Medical One clinical documentation software through the Microsoft Marketplace and partner ecosystem. The availability of Dragon Medical One through the Microsoft Marketplace helps to address the pressing issue of physician burnout on a broader scale and presents Microsoft partners with opportunities to add advanced conversational AI capabilities to the solutions they provide for healthcare professionals.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 249 words used.
U.S. government agencies, including the Bureau of Labor Statistics and the Office of the Surgeon General, report that burnout caused by increasing amounts of electronic paperwork is driving nearly a third of physicians, nurses, and other frontline healthcare workers to consider leaving the profession. Furthermore, doctors often spend two hours entering clinical notes and diagnostic and billing codes for every hour they spend with patients.
To address the pressing issue of physician burnout, Dragon Medical One’s expanded availability through the Microsoft Marketplace and partner ecosystem has allowed Nuance to reach more clinicians and healthcare organizations with a proven, industry-leading solution that eases the burdens of clinical documentation while helping to improve patient experiences and outcomes. Dragon Medical One improves clinicians' efficiency by allowing them to create comprehensive, accurate notes simply by speaking, and allows them to provide the best care possible while ensuring their own well-being.
Dragon Medical One's AI-powered capabilities streamline documentation workflow, improve patient care, and reduce administrative burdens that lead to burnout, finding:
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98 percent of physicians recommend Dragon Medical One
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50 percent less time spent on documentation
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100M fewer clicks per day
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54 percent increase in optimized user productivity
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8 out of 10 physicians agree that Dragon Medical One improves overall documentation quality.
By combining advanced speech recognition with voice-enabled workflow capabilities that reduce clicks and time-consuming, repetitive tasks, Dragon Medical One enables a more productive, personalized dpocumentation experience before, during, and after patient visits, and allows more time to be spent with patients
- Optional: Reference here any attachments of supporting materials throughout this nomination and explain how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 10 words used.
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