Total 409 words used.
Jeff Chambers, founder and CEO of Lumin Digital, is a true champion of the financial services industry. He’s led three digital banking companies that have collectively launched over 850 financial institutions with over 16 million users. This represents one in 10 American digital banking users.
In 2016, after noticing how challenging it was for financial institutions to compete in the new digital ecosystem, Jeff founded Lumin Digital. Lumin was built to empower banks and credit unions to provide exceptional digital experiences to their users without taking on the unnecessary overhead of managing a cutting-edge technology team. He founded Lumin Digital with just eight employees. Six years later, Jeff has created one of the fastest-growing companies in the fintech sector, with more than 160 employees across 36 states and metropolitan areas.
This year, Lumin also achieved the following growth milestones:
-
Increased revenue by 127% YOY
-
3 million users under contract; a 59% increase YOY
-
50 signed clients; a 45% increase YOY
-
166 total employees; a 26% increase YOY
-
15% annual user organic growth rate
-
100% platform uptime
Jeff understands that success comes from a dedicated, empowered, and talented team. He works to create a corporate culture built around transparency, inclusivity, and collaborative decision-making. He values every team member, encouraging everyone to focus on continuous improvement and to provide suggestions that could improve business operations. He also drives home the need for impeccable service and collaboration between customers and partner vendors.
Under Jeff’s leadership, Lumin’s employee retention rate exceeded 98% over the past year (turnover at competition is 280% to 430% higher.) Since its founding, the company has built a unique employee culture that has resulted in an employee Net Promoter Score (NPS) of 94.4. For context, an employee NPS above 40 is excellent, according to Office Vibe.
In May 2022, Lumin was named to Inc. magazine’s annual Best Workplaces list, which honored 475 of the top workplaces in the United States. Lumin scored 96.2 out of a 100-point scale, and 97% of survey participants called themselves ‘highly engaged’ at work. The company also received a silver award in the Company of the Year – Business-to-Business category at the 2022 Best in Biz awards. This all can be attributed to Jeff’s focus on company culture and employee engagement.
Through many expected financial institution partnerships and signings, and through investing in cutting-edge technology and tools, Lumin is primed for continued growth in 2023 and beyond under Jeff’s leadership and vision.
Nomination Title: Jeff Chambers, Founder & CEO
